Field Property Claims Adjuster — Car Allowance & Bonus

Trinity Claims; England; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

25 days annual leave

Discretionary bonus

Life insurance

Enhanced pension

Job summary

Trinity Claims is seeking an experienced Field Adjuster to join our expanding team in the United Kingdom. You will assess buildings and contents claims, conduct site visits, review reports and estimates, and provide technical guidance to ensure fair, accurate outcomes in line with policy terms.

The role requires a strong understanding of building pathology, reinstatement, and policy interpretation, with 3+ years of relevant experience and CILA or CII qualifications.

Qualifications

• 3+ years of property claims handling or loss adjusting.
• Qualified through CILA or CII.
• Strong knowledge of building pathology, repair methodologies and reinstatement.
• Experience handling both buildings and contents claims.
• Ability to interpret and apply insurance policy wordings and make evidence-based decisions.
• Experience using digital claims systems and estimating tools, such as Xactware.
• Excellent communication and customer service skills.
• Strong analytical and organisational skills.
• Ability to manage a field-based workload, including site visits and customer meetings.
• Confidence dealing with challenging or sensitive customer situations.

Responsibilities

• Assess buildings and contents insurance claims for validity and settlement value.
• Conduct site inspections and attend policyholder properties when required.
• Review surveyor reports, contractor estimates, and customer invoices using Xactware and other relevant systems.
• Validate contents loss lists, applying depreciation, wear and tear, and policy terms.
• Assess subsidence claims and review expert reports to determine appropriate remediation.
• Produce accurate reports and scopes of work within delegated authority limits.
• Liaise with contractors, surveyors, and the Trinity Supplier Network to progress claims efficiently.
• Provide clear explanations to policyholders regarding claim decisions, settlements, and policy limitations.
• Support the handling of Financial Ombudsman Service (FOS) complaints through technical reporting.
• Identify potential fraud indicators and elevate concerns where appropriate.
• Audit surveyor and contractor performance to ensure quality and minimise claim leakage.
• Ensure all claims are handled in line with FCA requirements, internal governance, and agreed service levels.

Skills

Property claims handling

Loss adjusting

Site visits

Education

CILA

CII

Tools

Xactware

Job description

Trinity Claims is seeking an experienced Field Adjuster to join our expanding team in the United Kingdom. You will assess buildings and contents claims, conduct site visits, review reports and estimates, and provide technical guidance to ensure fair, accurate outcomes in line with policy terms.

The role requires a strong understanding of building pathology, reinstatement, and policy interpretation, with 3+ years of relevant experience and CILA or CII qualifications.