Field Care Supervisor - Elevate Home Care (Part-Time)

Springvilla Care Limited; Lewisham; On-site; GBP 21,000 - 32,000; Part time

Job summary

Springvilla Care Limited in Lewisham is seeking a dedicated Field Care Supervisor to join our community-based domiciliary care team. You will visit service users at home, support care workers and ensure care plans, risk assessments and standards are followed.

This role includes on-call duties outside normal hours, requires compassionate, well-organised applicants who can provide guidance, monitor quality and raise concerns promptly.

Qualifications

• Assess service users' needs, preferences and circumstances.
• Develop and review person-centred care plans and risk assessments.
• Ensure documentation reflects people's current needs and agreed support arrangements.
• Carry out on-call duties and provide guidance outside office hours.

Responsibilities

• Carry out assessments of service users' needs, preferences and circumstances.
• Develop and review person-centred care plans and risk assessments.
• Ensure documentation reflects people's current needs and agreed support arrangements.
• Identify changes in needs and arrange reviews or escalation.
• Carry out spot checks and monitor the quality of care delivered in service users' homes.
• Provide guidance, support and constructive feedback to care workers.
• Identify training needs and report poor practice or areas requiring improvement.
• Obtain feedback from service users and review their experience of care.
• Recognise and report safeguarding concerns, incidents, accidents and changes in wellbeing.
• Promote safe practice, including infection prevention, moving and handling and medication procedures where applicable.
• Ensure concerns are recorded accurately and escalated without delay.
• Support follow-up actions to maintain safe, effective care.
• Participate in on-call duties as required by Springvilla's arrangements.
• Respond to calls from care workers and provide guidance when urgent issues arise.
• Help manage missed or failed visits, cancellations, refusals of care, staffing difficulties and service-user welfare concerns.
• Take appropriate action within your authority and escalates emergencies or serious concerns.
• Record actions and outcomes accurately and complete handovers where follow-up is required.
• Follow Springvilla's Out-of-Hours Policy and Procedure.
• Maintain accurate records of assessments, reviews, spot checks, incidents and follow-up actions.
• Communicate effectively with the Registered Manager, Care Coordinator, care workers and relevant professionals.
• Share information appropriately to support continuity of care.

Job description

Springvilla Care Limited in Lewisham is seeking a dedicated Field Care Supervisor to join our community-based domiciliary care team. You will visit service users at home, support care workers and ensure care plans, risk assessments and standards are followed.

This role includes on-call duties outside normal hours, requires compassionate, well-organised applicants who can provide guidance, monitor quality and raise concerns promptly.