Field Care Supervisor

Rainbow Medical Services Limited; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Rainbow Medical Services Limited is seeking a Field Care Supervisor in Manchester. You will dedicate 90% of your time to field work while also handling office administration and supervision tasks within a compassionate healthcare setting.

The role requires hands-on leadership, ensuring care meets RMS and CQC standards, coordinating care workers, and maintaining smooth operation of field calls and scheduling.

Qualifications

• Good English – written and verbal.
• Supervisory or management qualification.

Responsibilities

• Implement quality control procedures.
• Ensure all calls are permanently assigned.
• Carry out service user assessments prior to commencement of service.
• Attend service user’s first call to introduce the care worker to the service user.
• Liaise with Field care Supervisor to ensure correct service user/care worker matching.

Skills

Leadership

Communication

Problem solving

Supervisory

Education

Supervisory/Management qualification

Job description

Join a dynamic team dedicated to delivering personalised, high-quality care to individuals with complex needs. In this pivotal role, you will ensure seamless service delivery by supporting and supervising care workers directly in the field, fostering strong relationships with both clients and staff. Your hands-on approach will guarantee that care meets rigorous standards while allowing you to develop leadership skills and gain valuable experience in managing real-time challenges. This position offers a unique blend of front line engagement and administrative responsibility, providing a clear pathway for professional growth within a compassionate and respected healthcare organisation.

The main duties of the Field Care Supervisor are:

• Implementation of quality control procedures.
• Ensuring all calls are permanently assigned.
• Carrying out service user assessments prior to commencement of service.
• Attending service user’s first call to introduce the care worker to the service user.
• Liaising closely with Field care Supervisor to ensure correct service user/care worker matching for all service users.
• Rapid response for all service users, in the event of an existing care worker being unable to do any calls, assigning suitable alternative care workers for those calls, or cover the call(s) personally, until such time as the permanent care worker is able to return to work or an alternative regular care worker is sourced.
• Attending service user reviews (with RGN Case Managers until able to do so independently).
• Ensuring that all changes to care schedules are reported, without delay, to the Care Supervisor and Coordinators.
• Ensuring all reporting and recording procedures are up to date.
• Organising/ conducting supervisions, appraisals and spot checks for all nurses/ care workers
• Liaising closely with care Supervisor, registered manager, service users and care workers.
• Carrying a company mobile phone and rotational on- call responsibilities with the Rapid Response Team.
• Ensuring rigorous adherence to all RMS systems pertaining to the delivery of care.
• Ensuring the quality of carers sent out to work meet RMS's and CQC minimum standards.
• Ensuring the delivery of care is efficient and meets RMS's quality standards.
• Assisting whenever required, in covering the Care Coordinator role in the Rainbow offices.
• Implementing/ organising field- based training
• Carrying out any other tasks assigned by the Registered Manager

It is crucial that the Field Care Supervisor assumes responsibility for the efficient running of their assigned role. They must spend 90% of their working week in the field, the rest of their time in the office in order to complete their necessary administration/ paper work.

The Field Care supervisor must arrange to vary their hours of work in order that they can monitor all care being provided and so that their care workers know that they are constantly being monitored.

Although the role of the Field Care Supervisor includes a certain amount of "policing" they should always provide a supportive role to the care workers and service users.

Specific Requirements for Qualifications:

• Good English - written and verbal
• Supervisory or management qualification

Specific Requirement for Skills Essential Desirable

• Maintain all care plans/care records in accordance with the service's policy and audit care records following company policy to ensure compliance
• Develop and maintain a duty rota to meet the needs of the service users that the service supports
• Develop and maintain annual leave requests to ensure staff receive their annual leave and there are enough staff on duty to support people

Leadership Skills

• Ability to induct and orientate new employees to the job role and service
• Organise and plan supervision and appraisals for care staff
• Provide and oversee staff providing service users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom
• Dispense medication following the service's policies and procedures
• Ensure that the staff allocated and the staff attending each service user have the relevant skills, knowledge and resources related to the opportunities and needs of that person
• Communicate any problems, concerns or changes to peoples' family members as needed

Communication Skills

• Field Care Supervisor need to build rapport with service users by establishing personal connections and showing interest in their lives
• The post-holder should recognise the importance of effective communication within the multidisciplinary team, with service users and their families/friends whilst recognising people's needs for alternative methods of communication, and respond accordingly
• Excellent telephone manner is required to deal with staff and service users under pressure
• Ensure that each staff member is introduced to the service user before or at the beginning of the first visit by that staff member, and that the service user always knows who to expect at each visit

Problem-solving Skills

• Field Care Supervisor need to be able to adapt and address situations quickly
• Plan, develop, implement and assess approaches to promote health and well being, whilst recognising and reporting situations where there might be a need for protection
• Manage travel delays and staff shortages to fully mitigate the impact on the service user, managing and minimising their distress and insecurity in such situations