Field Care Supervisor

Cera Care; Kingston upon Thames; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Benefits platform

Employee assistance programme

Company phone

Company pension

25 days holiday + bank holidays

DBS/PVG paid

Mileage allowance

Free uniform

Recognition rewards

Job summary

Cera Care is seeking a dedicated Field Care Supervisor in Kingston upon Thames to act as an ambassador for the company. You will lead initial introductions, build care plans, assess clients, and shadow care workers to ensure high-quality care. The role combines field work (75–95%) with office tasks (25–5%).

Join a fast-growing technology-enabled care provider focused on empowering vulnerable communities. Relevant NVQ is desirable, and ongoing training is provided.

Qualifications

• Excellent knowledge of care sector.
• Good communication skills.
• Good IT skills.
• Organised and proactive.
• NVQ desirable but not essential.

Responsibilities

• Responsible for the ongoing supervision on carers
• Ensuring customers' requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Risk assessments
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings
• Fully flexible
• Proven work history
• Passionate about care
• Company benefits and development opportunities

Skills

Communication

IT skills

Organised

Care sector knowledge

Passionate

Education

NVQ desirable

Job description

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.,

• Responsible for the ongoing supervision on carers
• Ensuring customers' requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Risk assessments
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings
  Fully flexible
• Proven work history
• Excellent knowledge of care sector
• Passionate
• Good communication skills
• Good IT skills
• Organised
• NVQ desirable but not essential
  NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Mileage Allowance
• Free uniform
• Service and recognition rewards

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.