Field Care Supervisor

Dendera Care; Greater London; On-site; GBP 22,000 - 25,000; Full time

Job summary

A home care service provider in Greater London seeks a Field Care Supervisor to conduct assessments, monitor Service Users, and ensure documentation accuracy. Ideal candidates should have strong communication skills and a customer service mindset. Full-time role with a salary ranging from £22,000 to £25,000 yearly and a flexible working schedule.

Qualifications

• English – Advanced level required.

Responsibilities

• Conduct assessments for new packages.
• Conduct and update risk assessments as required.
• Monitor all Service Users for customer satisfaction.
• Ensure documentation accuracy in Service Users' homes.
• Liaise with Care Coordinating Team and report regularly.
• Attend service user reviews as required.
• Carry out spot visits to Service users’ homes.
• Respond to complaints and queries from service users.

Skills

Communication

Problem-solving

Customer service

Job description

Overview

Field Care Supervisor will require working in the field and the office. Company car can be provided. Working hours will be flexible. Training will be provided.

Job Description

• To undertake assessments for new packages.
• Conduct Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Service User's risk management (Re-assessments at 6-monthly intervals for double-handed service users, and annually, or as required, for all other service users).
• Report any changes in a Service User to the Care Coordinating Team.
• Monitor all Service Users for customer satisfaction.
• Ensure the accuracy and completeness of all documentation held in Service Users' homes.
• Ensure that all written reports and administration is up to date and signed off by Operations Management Team.
• Liaise closely with the Senior Care – Coordinator/Operations Management Team and report back regularly on activity in the field.
• To attend service user reviews as required by the Local Authority.
• To record on the system the outcomes of all such reviews.
• To carry out spot visits to Service users’ homes whilst Care Workers are in attendance when required.
• Responding to complaints and queries from service users.

Experience

Not required

Languages

English – Advanced

Employment

Full-time

Salary

£22,000 – £25,000 yearly

About Dendera Care

We at Dendera care, endeavour to provide care that ensures the centrality of compassion and the elevation of all our services users dignity, happiness and liberty in the comfort of their homes.