Field Care Supervisor

Jobtailor; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Jobtailor in Greater London is seeking an experienced care operations supervisor to coordinate domiciliary care services, support carer training, competency assessments and inductions for new packages, and monitor quality across field teams.

You will lead care planning, risk assessments, audits and client communications, ensure regulatory compliance, and provide hands-on support while promoting our values and ensuring high-quality, safe care.

Qualifications

• Relevant experience within the domiciliary care sector, such as Carer, Care Coordinator, Supervisor or another relevant care or administrative role
• Minimum 3 years hands-on care experience
• Must hold an NVQ Level 3; ideally Level 4 in Health and Social Care qualification
• In-depth knowledge of care planning

Responsibilities

• Coordinate carer training, competencies, supervisions and inductions for new care packages
• Support client-facing activities, including field-based complaints, quality checks, audits, and care plan updates
• Support implementation and monitoring of Quality Improvement Plans
• Identify areas for improvement and ensure actions are followed through
• Coach, support and develop the clinical capability of field-based staff
• Provide hands-on support for urgent or complex care packages
• Support client retention and continuity of care
• Collaborate with Clinical, Operations and People & Culture teams
• Provide cover for key business activities, including participation in the out-of-hours On-Call service
• Promote and uphold Draycott’s values, policies and procedures
• Identify and elevate concerns relating to client wellbeing, safeguarding, quality of care, staff performance or compliance

Skills

Competency Assessments

Supervisions

Appraisals

Field-Based Complaints

Quality Checks

Audits

Care Kit Reviews

Care Plan Updates

Hands-On Care

Client Retention

Education

NVQ Level 3

NVQ Level 4 in Health And Social Care

Job description

• Support carer-facing activities, including training, competency assessments, supervisions, appraisals, conduct follow-ups and induction of Carers and Nurses to new care packages


• Support client-facing activities, including field-based complaints, quality checks, audits, care kit reviews and care plan updates


• Support implementation and ongoing monitoring of Quality Improvement Plans


• Identify areas for improvement and ensure agreed actions are followed through


• Coach, support and develop the clinical capability and confidence of field-based staff


• Provide hands-on support for urgent or complex care packages, including mobilisation of new packages


• Support client retention and continuity of care


• Collaborate with Clinical, Operations and People & Culture teams


• Provide cover for key business activities, including participation in the out-of-hours On-Call service


• Promote and uphold Draycott’s values, policies and procedures


• Identify and elevate concerns relating to client wellbeing, safeguarding, quality of care, staff performance or compliance


• Maintain accurate and timely records in line with policies, regulatory requirements and best practice


• Undertake other reasonable duties supporting high-quality care services

Requirements

• Relevant experience within the domiciliary care sector, such as Carer, Care Coordinator, Supervisor or another relevant care or administrative role


• Minimum 3 years hands-on care experience


• Must hold an NVQ Level 3; ideally Level 4 in Health and Social Care qualification


• In-depth knowledge of care planning


• Experience in care planning and carrying out risk assessments


• Highly organised, reliable and confident communicating with clients, families and colleagues at all levels


• Calm, caring and professional approach


• Ability to work independently, manage competing priorities and respond effectively to changing client and business needs


• Ability to work flexibly, including early or late starts and occasional weekends


• Willingness and ability to participate in the on-call duty rotation

Core Competencies

Demonstrates expertise in care planning, risk assessments, and quality improvement within the domiciliary care sector, while effectively supporting and developing clinical staff and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

• NVQ Level 3 In Health And Social Care


• Care Planning


• Risk Assessments


• Quality Improvement Plans
  
• Client Communication

Hard Skills

• Competency Assessments


• Supervisions


• Appraisals


• Field-Based Complaints


• Quality Checks


• Audits
  
• Care Kit Reviews


• Care Plan Updates


• Hands-On Care Support


• Client Retention

Soft Skills

• Highly Organised


• Reliable


• Calm Approach


• Caring Attitude


• Professional Communication

Certifications & Qualifications

• NVQ Level 3


• NVQ Level 4 In Health And Social Care

Industry Keywords

• Domiciliary Care


• Client Wellbeing


• Safeguarding


• Compliance


• Quality Of Care