Field Care Supervisor

UNDERSTANDING CARE (WARWICKSHIRE) LIMITED t/as Unique Senior Care; Bedford; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in senior care is seeking a dedicated Field Care Supervisor to enhance the quality of life for clients. This role is pivotal in providing exceptional care and support, ensuring that clients receive the best services possible. You will work closely with management to coordinate care, conduct consultations, and lead training sessions. With a focus on quality assurance, you will foster positive relationships with clients and care professionals alike. If you are passionate about making a difference in the lives of seniors and possess the necessary skills and experience, this opportunity is perfect for you.

Qualifications

• Strong background in care with organizational and PC skills.
• Knowledge of Health and Social Care legislation is essential.

Responsibilities

• Supervise care staff and ensure high-quality service delivery.
• Conduct client consultations and maintain accurate records.
• Lead training workshops and undertake quality assurance visits.

Skills

Organizational Skills

Professional Appearance

Care Background

PC Skills

Knowledge of Health and Social Care Legislation

Level 3 NVQ in Health and Social Care

Supervisory Experience

Flexible Approach

Education

Level 3 NVQ in Health and Social Care

Tools

Home Instead Software

Job description

Rated Outstanding by CQC (2024). Our office was established in 2014 and our mission is to brighten the lives of seniors, giving them a sense of purpose, well-being & worth. This role will play a vital part in ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

The Field Care Supervisor is expected to work closely with the Care Coordinator, Care Manager, and fellow management staff to provide the highest quality service to clients.

Hours of work are Monday-Friday, 8.30 am to 5 pm.

During the week, the supervisor's tasks and duties will include, but not be limited to:

1. Answering incoming telephone calls and responding to them as needed: Answer each call in a friendly, professional and knowledgeable manner.
2. Take messages and document calls so office staff can respond if necessary.
3. Conduct client/care professional introductions if required.
4. Conduct new client care consultations if required.
5. Update Birdie with relevant info for clients and care professionals.
6. Support in covering care calls if required.
7. Undertake Quality Assurance: Develop and maintain positive relationships with clients through QA visits in person.
8. Provide hands-on support out in the field to the care team.
9. Lead small training workshops.
10. Undertake audit support for client files.
11. Update Client Journals as and when necessary.
12. Read system alerts and take action if required.
13. Maintain accurate client and care professional records on Home Instead software.
14. Promote Home Instead Care at all opportunities.
15. Participate in team meetings.
16. Undertake service reviews.
17. Expected to be willing to perform a variety of on-call services.
18. Maintain confidentiality at all times for all Home Instead information, including client, care professional, and office data.

Qualifications

1. Be organized.
2. Have a smart and professional appearance.
3. Have a strong background in care.
4. Have strong PC skills.
5. Knowledge and understanding of legislation and guidance specific to Health and Social Care.
6. Ideally a Level 3 NVQ in Health and Social Care.
7. Previous experience as a supervisor is preferred.
8. A flexible and friendly approach.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the communities in which we work. Home Instead Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS-enhanced disclosure.