Field Care Supervisor - Bluebird Care Hounslow & Chiswick

Bluebird Care; Hounslow, Chiswick; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in home care services is seeking a dedicated Field Care Supervisor. This exciting role involves managing care assistants, conducting assessments, and ensuring high-quality care tailored to individual needs. You will play a pivotal role in enhancing the lives of customers while supporting your team in delivering compassionate care. With a commitment to flexibility, this full-time position allows you to balance work and personal life effectively. Join a company that values its employees and is dedicated to making a positive impact in the community. If you have a passion for care and leadership, this opportunity is perfect for you.

Benefits

Flexible working hours

Supportive team environment

Training and development opportunities

Qualifications

• Experience supervising staff in social or health care services.
• Proven ability to conduct risk assessments and care planning.

Responsibilities

• Manage care assistants to provide safe and effective care.
• Conduct assessments and create tailored care plans.
• Monitor care assistants' performance and ensure quality.

Skills

Supervising staff

Conducting risk assessments

Care planning

Excellent English communication

Understanding of care principles

Education

Relevant social care qualification

Tools

UK driving licence

Car access

Job description

Field Care Supervisor - Bluebird Care Hounslow & Chiswick

• Salary details: Field Care Supervisor who will manage care assistants to provide safe, effective care and support that responds to each customer’s needs and preferences.

Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. We’re committed to keeping people in the comfort of their own home, helping with everything from everyday tasks to complex care needs. Every customer is different, and this is why every day will be different.

Roles and Responsibilities as a Field Care Supervisor

Work well with customers
• Prior to each service commencing, carry out an assessment with customers and/or their chosen representatives to understand their needs and preferences, along with a risk assessment.
• Create and agree on a written, individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Keep care and support plans up to date.
• Provide customers and, where appropriate, their representatives with information about the service, ensuring clarity on expectations and how to raise any concerns.
• Keep all information about customers and their families secure and confidential.

Work well with staff
• Provide care assistants with appropriate information and guidance to effectively and safely deliver care as per the care and support plan.
• Collaborate with the Bluebird Care coordinator to match care assistants to customers and manage the workflow. Attend the customer's first call to introduce the care assistant. Report changes to care schedules promptly to the coordinator, customer, and care assistant.
• Distribute, collect, and monitor MAR charts.
• Maintain up-to-date staff files and records.
• Offer advice, inductions, training, supervision, and support to the team of supervisors and/or care assistants.
• Participate in the out-of-hours emergency on-call rota as required, handling emergency on-call issues, such as covering calls when care assistants are sick or absent. Record emergency calls and communicate information to relevant parties.
• Arrange and manage staff changeovers and briefings for live-in care assignments in the absence of the care manager.

Quality improvement
• Conduct investigations related to service quality and implement improvement actions.
• Monitor care assistants' performance and carry out quality reviews at customers' homes to ensure service delivery aligns with company procedures.
• Adhere to Bluebird Care policies and procedures at all times, ensuring accidents and incidents are recorded, reported, and addressed.
• Ensure care and support are provided in compliance with regulatory requirements and relevant legislation.
• Collaborate effectively with customers, their families, and other social and health care professionals to deliver high-quality home care services.

Your Experience and Suitability for the Field Care Supervisor Role

• Experience supervising staff in social or health care services.
• Good understanding of the needs of people requiring care and support at home and the principles of good care practice.
• A relevant social care qualification or equivalent.
• Experience providing care and support to customers with all aspects of their daily living in a respectful and non-judgmental manner that promotes independence and privacy.
• Proven ability to conduct risk assessments and care planning centered on individual needs and wishes.

You must have:

• Full and valid UK driving licence.
• Access to a car.
• Right to work in the UK.
• Excellent level of English.

Because We Care About You

We understand that every team member has their own family to care for, which is why this role offers flexibility to work around your home life. This is a full-time role based in the office.

We can’t care for our customers if we don’t take care of our team, so we offer support to make this possible.

We have helped thousands of people feel like themselves

Hear how Bluebird Care has empowered customers across the UK to live life on their terms.