Field-Based Water Compliance Inspector

Southern Water; Otterbourne; On-site; GBP 34,000 - 42,000; Full time

Job summary

Southern Water is seeking a Water Regulations Officer to join the Water Fittings & Regulations team. This field-based role covers Hampshire and the Isle of Wight, and a full UK driving licence is essential.

You will inspect water systems, record findings, explain actions to customers and carry cases through to resolution. You’ll handle technical enquiries, plan inspections and manage workload regionally, with some visits to West Sussex.

Qualifications

• A full, valid UK driving licence and the ability to travel across Hampshire, the Isle of Wight and occasionally West Sussex.
• Strong organisation and time management skills, with the confidence to plan and manage a busy field-based workload.
• Clear written and verbal communication skills, with the ability to explain technical or compliance matters to different customers.
• A practical, investigative approach with good judgement, attention to detail and the confidence to take ownership of cases.

Responsibilities

• Planning, arranging and completing Water Fittings Regulations inspections across a wide range of customer premises.
• Inspecting complete water systems, recording findings and clearly explaining any issues or required actions to customers.
• Investigating water quality concerns and producing accurate reports and case notes.
• Managing follow-up visits and taking proportionate enforcement action where needed to secure compliance.
• Handling technical enquiries, researching water system issues and advising customers and colleagues on best practice.
• Managing your regional workload through Opuz, including appointments, reports, correspondence and ongoing actions.
• Working flexibly to respond to urgent jobs, support colleagues during periods of leave and maintain a steady workload.
• Building effective relationships with domestic, commercial, agricultural and construction customers.

Skills

Driving licence

Organisation

Communication skills

Investigative mindset

Ownership of cases

Job description

Southern Water is seeking a Water Regulations Officer to join the Water Fittings & Regulations team. This field-based role covers Hampshire and the Isle of Wight, and a full UK driving licence is essential.

You will inspect water systems, record findings, explain actions to customers and carry cases through to resolution. You’ll handle technical enquiries, plan inspections and manage workload regionally, with some visits to West Sussex.