Out-of-Hours Quality Manager – Care Compliance Lead

OneCall24 Limited; United Kingdom; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive environment

Meaningful work

Culture of integrity

Job summary

Standby24 is seeking an experienced Quality Manager for Out Of Hours to uphold safe, person-centred care across care packages outside standard hours, including evenings and nights. You will escalate operational concerns, lead quality assurance activities and coordinate with the Registered Manager and Lead Clinical Nurse to maintain high standards.

You will oversee audits, staff development, and ensure services remain well-led, responsive and compliant.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent.
• Minimum 2 years' experience in a similar quality or care management role.
• At least 2 years supervising staff within health and social care.
• Strong understanding of CQC regulations and care sector compliance requirements.
• Excellent communication, organisational and stakeholder management skills.
• Ability to work independently and respond effectively to urgent situations outside normal hours.

Responsibilities

• Act as the first point of contact for out-of-hours quality and operational concerns across Standby24 services.
• Conduct internal and external risk assessments and ensure documentation remains current and compliant.
• Develop, review and update person-centred care plans to meet individual service user needs.
• Complete monthly care plan reviews and implement changes where required.
• Carry out staff spot checks, supervisions and team meetings in line with CQC and company standards.
• Audit daily care records, care package folders, risk assessments and training records for compliance and quality.
• Complete medication and manual handling competency assessments for care staff.
• Escalate complaints, safeguarding concerns, incidents and risks per company policies.
• Attend MDTs and maintain communication with commissioners and healthcare professionals.
• Support Healthcare Assistants through line management and ongoing professional guidance.
• Participate in out-of-hours and emergency on-call rota to ensure continuity of care.

Skills

Strong communication

Organisational skills

Stakeholder management

Record keeping / literacy & numeracy

Independence in urgent situations

Education

NVQ Level 3 in Health & Social Care (or equivalent)

Job description

Standby24 is seeking an experienced Quality Manager for Out Of Hours to uphold safe, person-centred care across care packages outside standard hours, including evenings and nights. You will escalate operational concerns, lead quality assurance activities and coordinate with the Registered Manager and Lead Clinical Nurse to maintain high standards.

You will oversee audits, staff development, and ensure services remain well-led, responsive and compliant.