Field-Based IT Technician (Schools)

ekte Ltd; Sheffield; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Company pension

Paid sick pay and leave

Parking at school locations

Company events and socials

Certification funding

Cloud migration training

Mileage allowance

Job summary

ekte Ltd is hiring a Field IT Support Technician to travel to partner schools in Sheffield, providing on-site and remote support for hardware, software, and networking issues. You’ll help transition schools to cloud-first platforms and manage backups and patches across AD, M365, Google Workspace, and Intune/MDM.

The role requires 2+ years of IT support in education, a valid UK driving licence, and the ability to explain complex tech in plain English.

Qualifications

• 2+ years hands-on IT support in a UK school, MAT, or educational IT MSP environment.
• Full UK driving licence and access to a reliable vehicle for daily site visits.
• Experience troubleshooting on-premise servers and VMware ESXi or Hyper-V, including virtual machines, snapshots, networking, and storage management.
• Strong networking and Wi-Fi troubleshooting skills including switches, VLANs, routing, DNS/DHCP, and enterprise wireless access points.
• Experience administering AD, Microsoft 365, Google Workspace, and Intune/MDM.
• Ability to explain technical concepts in plain English.
• Willingness to undergo an Enhanced DBS check.
• Full right to work in the UK.

Responsibilities

• Travel to partner schools across Sheffield and provide on-site and remote technical support for tickets.
• Diagnose and resolve school network and Wi-Fi infrastructure issues (VLANs, subnets, routing, DHCP/DNS, firewalls, cloud-managed wireless).
• Maintain and troubleshoot physical host servers and VMware vSphere/ESXi or Hyper-V environments with VMs and storage.
• Assist schools migrating from physical servers to cloud-first environments using M365, Google Workspace, and Intune/MDM.
• Manage backups and apply system patches; support compliance with DfE standards.
• Communicate solutions clearly to school staff and school leaders as a trusted on-site adviser.

Skills

IT support

VMware ESXi

Hyper-V

Active Directory

Microsoft 365

Google Workspace

Intune/MDM

Networking

Wi-Fi troubleshooting

Plain English communication

Tools

VMware ESXi

Hyper-V

Active Directory

Microsoft 365

Google Workspace

Intune/MDM

DNS/DHCP

VLANs

Job description

Salary: £26,630 - 31,858 per year

Requirements:

• At least 2 years of hands-on IT support experience in a UK school, Multi-Academy Trust, or educational IT MSP environment.
• Full UK driving licence and access to a reliable vehicle for daily site visits.
• Practical experience troubleshooting on-premise physical servers and VMware ESXi or Microsoft Hyper-V, including virtual machines, snapshots, virtual networking, and storage management.
• Strong networking and Wi-Fi troubleshooting skills, including switches, VLANs, routing, DNS/DHCP, and enterprise wireless access points.
• Experience administering Active Directory, Microsoft 365, Google Workspace, and endpoint management tools such as Intune/MDM.
• Strong interpersonal and communication skills, including the ability to explain technical concepts in plain English.
• Willingness to undergo an Enhanced DBS check.
• Full right to work in the UK.
• Desirable: Experience with server-to-cloud file or identity migrations, such as Active Directory to Entra ID, Microsoft 365, or Google Workspace.
• Desirable: Experience with school peripherals, door access systems, interactive displays, and DfE-compliant web filtering platforms.
• Desirable: CompTIA Network+, CCNA, Microsoft Certified Associate, or VMware VCP certifications.

Responsibilities:

• Travel to partner schools across Sheffield and provide on-site and remote technical support, including hardware and software troubleshooting and escalation support for tickets.
• Diagnose and resolve school network and Wi-Fi infrastructure issues involving VLANs, subnets, routing, DHCP/DNS, firewalls, and cloud-managed wireless networks.
• Maintain and troubleshoot physical host servers and VMware vSphere/ESXi or Microsoft Hyper-V environments, including virtual machines, storage allocations, and host performance.
• Assist schools in transitioning from physical server infrastructure to cloud-first environments using Microsoft 365, Google Workspace for Education, and Microsoft Intune/MDM.
• Manage physical and cloud-based backups, apply system patches, and support compliance with DfE Digital & Cyber Security Standards.
• Communicate technical solutions clearly to school staff, school business managers, and headteachers, serving as a trusted on-site adviser.

Technologies:

• Active Directory
• Cloud
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Microsoft Intune
• Network
• Security
• VMware
• Web
• Office 365
• Aruba
• DevOps

More:

We are ekte, providing approachable IT support, cyber security, and cloud solutions for schools and trusts. We are seeking a Field IT Support Technician to join our Sheffield team and support primary and secondary schools across the region. This is a full-time, permanent, field-based role covering Sheffield and surrounding areas, with work-from-home options for administration and remote maintenance. The advertised salary is £27,000–£32,000 per year depending on experience, plus a mileage allowance; the benefits section also lists £26,630–£31,858 per year. We offer a company pension, paid sick pay and leave, parking at school locations, company events and socials, professional development, certification funding, and cloud migration training.