Field-Based Customer Service Technician – Construction & Repairs

Vistry Group PLC; Enderby; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Salary sacrifice car scheme

Up to 39 days leave incl. bank

Private medical insurance

Enhanced parental leave

Competitive pension

Life assurance

Share save schemes

Rewards portal

Job summary

Vistry Group PLC, operating through Vistry South East Midlands, seeks a Customer Service Technician to support Enderby office operations and site visits across the East Midlands. You will deliver customer care, provide technical advice, and carry out remedial works to maintain high standards.

You will organise workloads, meet deadlines, and travel as required with a driving licence. The role emphasises quality finishes, safety, and effective teamwork within a construction environment.

Qualifications

• General carpentry, making good, painting and decoration, dry lining, tiling and grouting essentials.
• Knowledge of basic plumbing and ability to diagnose basic plumbing issues.
• Mastic and sealant skills in NHBC compliant finishes.
• Keen eye for detail and final finish.
• Able to engage and build positive relationships with customers and stakeholders.
• Excellent communication skills and ability to stay calm under pressure.
• Excellent time management, planning and prioritisation.
• Full driving licence with willingness to travel.
• Background in construction/housebuilding.

Responsibilities

• Carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties.
• Organise and prioritise workload and review defect lists to ensure materials are ready for customer appointments.
• Complete works to high quality in line with NHBC/LABC/Premier finishes, on time at first visit.
• Ad hoc duties on closed sites and assist with customer ready inspections when required.
• Assist Area Manager and Partners to inspect and resolve End of Defect Period defects.
• Provide feedback on subcontractor quality issues.
• Work as part of a team and support Customer Service Manager and Coordinators.
• Carry out work safely and cost-effectively, seeking cost-saving opportunities.

Skills

Carpentry

Painting & decoration

Dry lining

Tiling & grouting

Mastic & sealant

Basic plumbing

Time management

Communication skills

Driving licence

Teamwork

Job description

Vistry Group PLC, operating through Vistry South East Midlands, seeks a Customer Service Technician to support Enderby office operations and site visits across the East Midlands. You will deliver customer care, provide technical advice, and carry out remedial works to maintain high standards.

You will organise workloads, meet deadlines, and travel as required with a driving licence. The role emphasises quality finishes, safety, and effective teamwork within a construction environment.