Customer Experience Leader – Homebuilder

Vistry Group; Newcastle upon Tyne; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Company car

Car allowance

Salary sacrifice car scheme

Annual leave (39 days)

Volunteering days

Private medical insurance

Parental leave

Pension scheme

Life assurance

Share save schemes

Christmas shutdown

Rewards portal

Job summary

Vistry Group North East in Newcastle upon Tyne is seeking a Customer Service Manager to lead the Customer Service office and technician teams, delivering exceptional, consistent service to Countryside Partnerships and open market customers.

You will drive service standards, manage workloads, ensure accurate record keeping, and collaborate with suppliers to maintain NHBC satisfaction scores, while embracing flexible working where possible.

Qualifications

• Extensive experience in a similar role within the housebuilding industry.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Strong analytical, oral and written communication skills.

Responsibilities

• Day to day management of the Customer Service Coordination team and Technicians to ensure a consistent level of service.
• Monitor team performance and workload allocation.
• Lead on escalated complaints and liaise with other departments to meet service level agreements.

Tools

Excel

Microsoft Word

Outlook

Job description

Vistry Group North East in Newcastle upon Tyne is seeking a Customer Service Manager to lead the Customer Service office and technician teams, delivering exceptional, consistent service to Countryside Partnerships and open market customers.

You will drive service standards, manage workloads, ensure accurate record keeping, and collaborate with suppliers to maintain NHBC satisfaction scores, while embracing flexible working where possible.