Field-Based Associate Director — Property Management Leader

FirstPort; Chichester; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Car allowance

Private medical insurance

Pension contributions

Life assurance

Job summary

FirstPort invites an Associate Director to lead a dynamic team of property managers across a multi-property portfolio in the Chichester area, ensuring smooth operations and outstanding service delivery.

You will drive KPIs and SLAs, mentor staff, and contribute to FirstPort's mission to redefine excellence in UK residential property management, with a competitive salary, car allowance and benefits.

Qualifications

• Property management professional with experience in managing a multi-property portfolio.
• Inspirational leader with experience in managing teams to deliver exceptional customer service.
• Confident and articulate communicator, able to build relationships with diverse customers and clients.
• Resolution-focused with a creative approach to problem-solving and effective issue resolution.
• Comprehensive understanding of Health & Safety regulations, building safety, and Leasehold management principles.

Responsibilities

• Lead cross-functional meetings to set and review portfolio priorities, focusing on process improvements.
• Drive service innovation and promote a culture of service excellence across the team.
• Lead business development efforts, including sales meetings, presentations, and bids for growth and profitability.
• Oversee Property Manager action plans, managing risks and implementing corrective actions for at-risk schemes.
• Conduct regular site audits and monitor KPIs to ensure standards are met across the portfolio.
• Ensure compliance with Health & Safety policies and procedures, addressing any non-compliance issues.
• Manage escalated complaints, providing resolutions and handling major legal matters with support from the legal team.
• Proactively manage contractors and consultants to ensure efficient project completion within scope and specification.

Skills

Property management

Leadership

Communication

Problem solving

Health & Safety

Job description

FirstPort invites an Associate Director to lead a dynamic team of property managers across a multi-property portfolio in the Chichester area, ensuring smooth operations and outstanding service delivery.

You will drive KPIs and SLAs, mentor staff, and contribute to FirstPort's mission to redefine excellence in UK residential property management, with a competitive salary, car allowance and benefits.