Field Applications Scientist - Microscopy Training

ONI; Oxford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

28 days annual leave

Private Healthcare and Dental Coverage

Inclusive Culture

Health Assured

People's Pension

Perks at Work

Job summary

ONI is seeking a highly skilled Applications Specialist to support customers post-install, train users, and troubleshoot complex workflows across the ONI Nanoimager platform. Travel up to 25% across the UK and Europe to installations and customer sites is expected.

The role requires a PhD or equivalent, strong imaging expertise, and proven customer-facing communication skills. You will collaborate across Service, Sales, Product, and Applications to drive value.

Qualifications

• Advanced scientific degree PhD or equivalent experience.
• Strong microscopy, imaging, or relevant applications background.
• Demonstrated customer-support, training, and scientific communication skills.
• Ability to translate complex science into practical, repeatable workflows.
• Strong collaboration skills across Service, Sales, Product, and Applications.

Responsibilities

• Provide post-install applications training and ongoing scientific support.
• Troubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams.
• Drive customer adoption, utilisation, and successful use of relevant ONI workflows.
• Conduct advanced workflow training and support customer onboarding.
• Identify customers at risk and coordinate corrective actions with Customer Success & Service leadership.
• Contribute to renewals by demonstrating scientific and operational value.
• Identify legitimate expansion opportunities and hand them to the appropriate Sales resource.
• Develop reusable training, knowledge-base, and support materials.
• Capture customer feedback and communicate recurring needs to Product and Commercial teams.

Education

PhD or equivalent experience

Job description

ONI is seeking a highly skilled Applications Specialist to support customers post-install, train users, and troubleshoot complex workflows across the ONI Nanoimager platform. Travel up to 25% across the UK and Europe to installations and customer sites is expected.

The role requires a PhD or equivalent, strong imaging expertise, and proven customer-facing communication skills. You will collaborate across Service, Sales, Product, and Applications to drive value.