Field Applications Scientist – Customer Support

ONI; Oxford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

28 days annual leave

Private Healthcare and Dental Coverage

Inclusive Culture

Health Assured

People's Pension

Perks at Work

Job summary

ONI is seeking a highly skilled Applications Specialist to support customers post-install, train users, and troubleshoot complex workflows across the ONI Nanoimager platform. Travel up to 25% across the UK and Europe to installations and customer sites is expected.

The role requires a PhD or equivalent, strong imaging expertise, and proven customer-facing communication skills. You will collaborate across Service, Sales, Product, and Applications to drive value.

Qualifications

• Advanced scientific degree PhD or equivalent experience.
• Strong microscopy, imaging, or relevant applications background.
• Demonstrated customer-support, training, and scientific communication skills.
• Ability to translate complex science into practical, repeatable workflows.
• Strong collaboration skills across Service, Sales, Product, and Applications.

Responsibilities

• Provide post-install applications training and ongoing scientific support.
• Troubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams.
• Drive customer adoption, utilisation, and successful use of relevant ONI workflows.
• Conduct advanced workflow training and support customer onboarding.
• Identify customers at risk and coordinate corrective actions with Customer Success & Service leadership.
• Contribute to renewals by demonstrating scientific and operational value.
• Identify legitimate expansion opportunities and hand them to the appropriate Sales resource.
• Develop reusable training, knowledge-base, and support materials.
• Capture customer feedback and communicate recurring needs to Product and Commercial teams.

Education

PhD or equivalent experience

Job description

Join ONI and Explore the Boundaries of Scientific Discovery!

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualise, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.

Ensure installed ONI customers achieve scientific success, adopt relevant workflows, and receive the applications support needed to maximise the value of their systems.

Responsibilities

• Provide post-install applications training and ongoing scientific support.
• Troubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams.
• Drive customer adoption, utilisation, and successful use of relevant ONI workflows.
• Conduct advanced workflow training and support customer onboarding.
• Identify customers at risk and coordinate corrective actions with Customer Success & Service leadership.
• Contribute to renewals by demonstrating scientific and operational value.
• Identify legitimate expansion opportunities and hand them to the appropriate Sales resource.
• Develop reusable training, knowledge-base, and support materials.
• Capture customer feedback and communicate recurring needs to Product and Commercial teams.

Candidate profile

• Advanced scientific degree Phd or equivalent experience.
• Strong microscopy, imaging, or relevant applications background.
• Demonstrated customer-support, training, and scientific communication skills.
• Ability to translate complex science into practical, repeatable workflows.
• Strong collaboration skills across Service, Sales, Product, and Applications.
• Travel Expectation for installations – 25% across UK and Europe

At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.

As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:

Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.

28 days of annual leave plus local bank holidays and 4 dedicated wellbeing days.

Private Healthcare and Dental Coverage: Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.

Inclusive Culture: Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.

Health Assured: Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.

People's Pension: Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.

Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.