Field Application Engineer: Pre-Sales & Solutions

Support Revolution; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Supermicro is seeking a Field Application Engineer (FAE) to join a growing, dynamic team. The FAE will work with customers from ground to executive levels, manage projects with internal and external teams, and help grow the business by focusing on customer needs and solution delivery.

The role emphasizes technical pre-sales and post-sales support, cross-team collaboration, and delivering POCs and training on new offerings and roadmaps.

Qualifications

• A degree in related field desirable but not necessary.
• 5+ years relevant IT experience within Compute, Storage, and/or Networking.
• Good solution design and diagnostic skills.
• Familiarity with OS, Storage Software, and/or Network OS would be beneficial.
• Strong background with compute and storage hardware and architecture desired.
• Good ability to present and communicate ideas to a wide range of client types.

Responsibilities

• Provide technical pre-sales and occasional post-sales assistance to customers.
• Enrich the Supermicro offering by evangelizing technology and Supermicro portfolio within enterprise customers.
• Assist with technical support escalation, and pre-sales queries.
• Be the trusted advisor within specific customer base, engaging at all levels within customers, up to C-Suite.
• Manage and develop leads from a technical capability standpoint.
• Deliver POC to end-users, and manage POCs end to end.
• Ability to investigate and work around issues.
• Deliver training to customers and end-users on new product offerings and roadmaps.
• Assist internal sales with training, occasional exhibitions and regular meetings.

Skills

Technical pre-sales

Solution design

Customer communication

Compute & storage hardware

Networking

Education

Bachelor's degree in a related field

Tools

Operating Systems

Storage software

Network operating systems

Job description

Supermicro is seeking a Field Application Engineer (FAE) to join a growing, dynamic team. The FAE will work with customers from ground to executive levels, manage projects with internal and external teams, and help grow the business by focusing on customer needs and solution delivery.

The role emphasizes technical pre-sales and post-sales support, cross-team collaboration, and delivering POCs and training on new offerings and roadmaps.