Global Field Solutions Engineer (Pre-Sales)

Support Revolution; Greater London; On-site; GBP 55,000 - 80,000; Full time

Job summary

Supermicro in London is seeking a Field Application Engineer to join a growing, highly focused team responsible for developing new opportunities in the global IT market. The FAE will work with customers from ground to executive level, manage projects with internal and external teams, and help grow the business whenever possible.

Customer focus, solution design, and effective communication are essential. The FAE will deliver POCs, provide pre-sales and post-sales support, evangelize the portfolio

Qualifications

• Pre-sales and post-sales technical assistance to customers.
• Evangelize Supermicro technology to enterprise customers.
• Assist with technical support escalation and pre-sales queries.
• Engage with customers at all levels up to C-Suite.
• Develop leads from a technical capability standpoint.
• Deliver POC to end-users and manage POCs end to end.
• Provide training to customers on new product offerings and roadmaps.

Responsibilities

• Provide technical pre-sales and occasional post-sales assistance to customers.
• Enrich the Supermicro offering by evangelizing technology and Supermicro portfolio within enterprisecustomers.
• Assist with technical support escalation, and pre-sales queries.
• Be the trusted advisor within specific customer base, engaging at all levels within customers, up to C-Suite.
• Manage and develop leads from a technical capability standpoint.
• Deliver POC to end-users, and manage POCs end to end.
• Deliver training to customers and end-users on new product offerings and roadmaps.

Skills

Pre-sales

Customer engagement

Solution design

Diagnostics

Operating systems

Compute hardware

Storage hardware

Networking knowledge

Presentations

Education

Related field degree

Job description

Supermicro in London is seeking a Field Application Engineer to join a growing, highly focused team responsible for developing new opportunities in the global IT market. The FAE will work with customers from ground to executive level, manage projects with internal and external teams, and help grow the business whenever possible.

Customer focus, solution design, and effective communication are essential. The FAE will deliver POCs, provide pre-sales and post-sales support, evangelize the portfolio