Field Application Engineer

Support Revolution; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Supermicro is seeking a Field Application Engineer (FAE) to join a growing, dynamic team. The FAE will work with customers from ground to executive levels, manage projects with internal and external teams, and help grow the business by focusing on customer needs and solution delivery.

The role emphasizes technical pre-sales and post-sales support, cross-team collaboration, and delivering POCs and training on new offerings and roadmaps.

Qualifications

• A degree in related field desirable but not necessary.
• 5+ years relevant IT experience within Compute, Storage, and/or Networking.
• Good solution design and diagnostic skills.
• Familiarity with OS, Storage Software, and/or Network OS would be beneficial.
• Strong background with compute and storage hardware and architecture desired.
• Good ability to present and communicate ideas to a wide range of client types.

Responsibilities

• Provide technical pre-sales and occasional post-sales assistance to customers.
• Enrich the Supermicro offering by evangelizing technology and Supermicro portfolio within enterprise customers.
• Assist with technical support escalation, and pre-sales queries.
• Be the trusted advisor within specific customer base, engaging at all levels within customers, up to C-Suite.
• Manage and develop leads from a technical capability standpoint.
• Deliver POC to end-users, and manage POCs end to end.
• Ability to investigate and work around issues.
• Deliver training to customers and end-users on new product offerings and roadmaps.
• Assist internal sales with training, occasional exhibitions and regular meetings.

Skills

Technical pre-sales

Solution design

Customer communication

Compute & storage hardware

Networking

Education

Bachelor's degree in a related field

Tools

Operating Systems

Storage software

Network operating systems

Job description

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

• Provide technical pre-sales and occasional post-sales assistance to customers.
• Enrich the Supermicro offering by evangelizing technology and Supermicro portfolio within enterprise customers.
• Assist with technical support escalation, and pre-sales queries.
• Be the trusted advisor within specific customer base, engaging at all levels within customers, up to C-Suite.
• Manage and develop leads from a technical capability standpoint.
• Deliver POC to end-users, and manage POCs end to end.
• Ability to investigate and work around issues.
• Deliver training to customers and end-users on new product offerings and roadmaps.
• Assist internal sales with training, occasional exhibitions and regular meetings.

Qualifications:

• A degree in related field desirable but not necessary. A degree can be offset by relevant experience.
• 5+ years relevant experience within IT, specifically within Compute, Storage, and/or Networking.
• Good solution design and diagnostic skills.
• Familiarity and experience with range of Operating Systems, Storage Software, and/or Network Operating Systems would be beneficial.
• Strong background with compute and storage hardware and architecture desired.
• Good ability to present and communicate ideas and solutions to a wide range of client type.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.