Field Application Engineer: Enterprise IT & Pre-Sales

Supermicro; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Supermicro in the United Kingdom seeks a Field Application Engineer (FAE) to drive technical pre-sales and project coordination with customers from ground to executive levels. You will collaborate across internal teams to grow opportunities and ensure customer requirements are met.

The role emphasizes customer-facing solution design, POC delivery, and ongoing support, with opportunities to train customers on new products and roadmaps. Excellent communication across levels is essential.

Qualifications

• Degree desirable but not essential; relevant experience counts.
• 5+ years IT experience in Compute, Storage or Networking.
• Strong solution design and diagnostic skills.
• Familiarity with OS, Storage Software, and Network OS.
• Solid background in compute/storage hardware and architecture.
• Excellent presentation and communication abilities.

Responsibilities

• Provide technical pre-sales and occasional post-sales assistance to customers.
• Enrich the Supermicro offering by evangelizing technology and portfolio.
• Assist with technical support escalation and pre-sales queries.
• Be the trusted advisor within customer base up to C-Suite.
• Manage and develop leads from a technical standpoint.
• Deliver POC to end-users and manage POCs end to end.
• Investigate and resolve issues.
• Deliver training to customers and end-users on new offerings.
• Support internal sales with training and meetings.

Skills

Pre-sales

Customer engagement

POC delivery

Training

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Operating Systems knowledge

Storage Software

Network Operating Systems

Job description

Supermicro in the United Kingdom seeks a Field Application Engineer (FAE) to drive technical pre-sales and project coordination with customers from ground to executive levels. You will collaborate across internal teams to grow opportunities and ensure customer requirements are met.

The role emphasizes customer-facing solution design, POC delivery, and ongoing support, with opportunities to train customers on new products and roadmaps. Excellent communication across levels is essential.