Operational Service Technician

Apcoa Parking; West Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

APCOA Parking is seeking an Operational Service Technician to monitor and maintain ANPR infrastructure across Midlands sites, deliver first-line fault resolution, and support continuous improvement of the operational technology estate.

You will perform site visits, analyse system performance, and prepare operational and commercial reports while collaborating with internal teams and external partners. A UK driving licence and willingness to travel are essential.

Qualifications

• Experience with operational technology, CCTV, ANPR, or related systems.
• Strong fault-finding and diagnostic skills.
• Proven analytical and reporting abilities.
• Full UK driving licence and willingness to travel.
• Customer-focused with attention to detail.

Responsibilities

• Monitor ANPR assets and infrastructure daily for optimal performance.
• Identify issues, performance degradation, and communication failures.
• Respond to faults and incidents; provide first-line support on site.
• Coordinate with engineers or suppliers for complex repairs.
• Maintain incident and site visit records.
• Assist in developing dashboards and KPIs to monitor service performance.
• Support deployment and commissioning of new assets.
• Carry out preventative maintenance visits.
• Contribute to continuous improvement to increase reliability.

Skills

Operational tech support

Fault finding

Analytical & reporting

Driving licence

Customer focus

Data interpretation

Tools

Excel

Job description

Operational Service Technician - Salary £31,200 per annum - Full time 37.5 hours per week - Midlands based.

The Operational Service Technician is responsible for the proactive monitoring, maintenance, and first-line support of APCOA's Automatic Number Plate Recognition (ANPR) infrastructure. The role ensures the availability, reliability, and performance of operational assets by responding to equipment faults, conducting site visits, analysing system performance, and producing operational and commercial reports. Working closely with internal teams and external partners, the technician will help maximise system uptime, improve service delivery, and support the continuous improvement of APCOA's operational technology estate. You will be covering the following areas: University of Warwick, Loughborough University, CBS Arena, Utilita Arena Birmingham, University of Southampton.

What you will do:

• Monitor ANPR assets and supporting infrastructure daily to ensure optimum operational performance.
• Proactively identify equipment issues, performance degradation, and communication failures.
• Monitor system health dashboards and alerts, escalating issues where appropriate.
• Ensure operational assets meet agreed service availability and performance targets.
• Identify recurring faults and recommend preventative actions to reduce downtime.
• Respond promptly to equipment faults and operational incidents.
• Attend sites to provide first-line technical support, diagnostics, and fault resolution.
• Replace or repair basic hardware components where appropriate.
• Coordinate with specialist engineers or third-party suppliers for complex repairs.
• Verify equipment functionality following repairs and ensure systems are returned to service.
• Maintain accurate records of all incidents, repairs, and site visits.
• Analyse ANPR system trends, asset reliability, and recurring faults.
• Assist in developing dashboards and KPIs to monitor service performance.

Stakeholder Collaboration.

• Support project teams with the deployment and commissioning of new ANPR assets.
• Carry out planned preventative maintenance visits to operational sites.
• Contribute to continuous improvement initiatives aimed at increasing system reliability and reducing repeat faults.
• Assist with testing software or firmware updates before wider deployment.

Compliance & Safety

• Maintain company vehicles, tools, and equipment in a safe and serviceable condition.

What you will bring:

• Experience supporting operational technology, CCTV, ANPR, networking, or similar systems.
• Strong fault-finding and diagnostic skills.
• Excellent analytical and reporting abilities.
• Good understanding of Microsoft Office, particularly Excel.
• Ability to interpret operational data and identify trends.
• Full UK driving licence and willingness to travel to operational sites.
• Customer-focused with excellent attention to detail.

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure.