Graduate Customer Support Engineer – Biomolecular Solutions

Cooper & Hall Limited; Cambridge; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer Support Engineer to assist clients with the implementation and maintenance of Biomolecular Services. This role entails on-site support, requiring a degree in Life Sciences or Engineering, hands-on lab experience, and excellent communication skills. Competitive compensation, permanent contract, and training opportunities are provided in an engaging work environment.

Benefits

Competitive compensation and benefits package

Pension scheme

Yearly company bonus

Private health care

Company car

Qualifications

• A recent university degree in a Life Sciences or Engineering related field.
• At least a first hands-on experience in a lab with biology techniques (PCR, Gel Electrophoresis).
• Full proficiency in English and a valid driving license.

Responsibilities

• Provide repair, installation, upgrade, and preventive maintenance activities.
• Respond to customer needs and schedule services efficiently.
• Maintain customer service reputation by aligning with corporate policies.

Skills

Biology techniques

Communication

Interpersonal skills

Education

University degree in Life Sciences or Engineering

Job description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Services (Automation, Genomics and Cell Analysis).

Your Main Responsibilities Will Be:

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedule services efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working on a major customer site in Cambridge, but with occasional travel further in UK when required (with occasional nights away).

We Are Looking For An Individual With The Following Background:

• A recent university degree in a Life Sciences or Engineering related field (Molecular Biology, Biochemistry, Biotechnology, Robotics, Automation, Liquid Handling etc.)
• At least a first hands-on experience (internship/placement, university project or first position) preferably in a lab with biology techniques (PCR, Gel Electrophoresis, Flow Cytometry, Spectroscopy)
• Full proficiency in English
• A valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What We Offer:

• Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
• Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Outstanding company culture
• Career development opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.