FTTP Service Delivery Specialist

Pine Media Ltd; Sheffield; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

28 days holiday rising to 32

Office-based in Sheffield

Permanent full-time role

Job summary

Pine Media Ltd, based in Sheffield, is seeking a Service Delivery Coordinator to manage the customer journey from enquiry to live service. You will coordinate across teams, respond to enquiries, and keep orders running on time in a busy multi-channel environment.

Ideal candidates are organised, calm, and enjoy solving problems for customers. The role is office-based in Sheffield with a focus on delivery quality and proactive communication.

Qualifications

• Experience in an order progression, coordination or customer service role.
• Confident with customers across phone, email and web chat.
• Strong organisation and attention to detail.
• Knowledge of broadband, FTTP or network installation.
• Full UK driving licence.

Responsibilities

• Own orders from acceptance to completion and drive to committed date.
• Respond to pre-order enquiries and set clear expectations at each stage.
• See services through to activation and confirm working service before closing the order.
• Process returned routers and CPE, test and restock with accurate stock records.
• Take first line faults via phone, email and web chat and escalate when needed.

Skills

Order progression

Customer service

Coordination

Communication

Tools

CRM software

Order management systems

Job description

Pine Media Ltd, based in Sheffield, is seeking a Service Delivery Coordinator to manage the customer journey from enquiry to live service. You will coordinate across teams, respond to enquiries, and keep orders running on time in a busy multi-channel environment.

Ideal candidates are organised, calm, and enjoy solving problems for customers. The role is office-based in Sheffield with a focus on delivery quality and proactive communication.