Fibre Onboarding & Service Specialist (Evenings)

DYWICH; Inverness; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

DYWICH in Inverness is seeking a proactive Customer Service Representative to join their team. The role focuses on responding to customer inquiries via phone, email, and web chat, ensuring a smooth onboarding process for new customers. Ideal candidates should have strong customer service skills, a passion for positive experiences, and flexibility to work some early evening shifts. This is a full-time position crucial for enhancing customer satisfaction during the installation process.

Qualifications

• A customer-first mindset and a passion for creating positive experiences.
• Previous experience in a customer-facing role (retail, hospitality, office-based, or similar).
• Strong teamwork skills and flexibility to work required shifts.

Responsibilities

• Responding to enquiries from potential customers via phone, email, or web chat.
• Keeping customers updated throughout their onboarding process.
• Managing your customer pipeline in line with performance targets.

Skills

Customer service skills

Teamwork

Communication

Job description

DYWICH in Inverness is seeking a proactive Customer Service Representative to join their team. The role focuses on responding to customer inquiries via phone, email, and web chat, ensuring a smooth onboarding process for new customers. Ideal candidates should have strong customer service skills, a passion for positive experiences, and flexibility to work some early evening shifts. This is a full-time position crucial for enhancing customer satisfaction during the installation process.