Festive Retail Associate — Seasonal Customer Experience

Oliver Bonas Limited; St Andrews; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Employee discount 30% off OB products

24 hour employee assistance programme

Refer a Friend incentive £100

EDI network and EDI team

Mental Health First Aider support

360L eLearning platform

Free refreshments

Job summary

Oliver Bonas is seeking Seasonal Team Members to help during the busy Christmas period. You will deliver great customer experiences, develop product knowledge, and collaborate to keep the store running smoothly across weekends and peak times.

The role runs for the festive season with an 8-hour minimum contract and potential overtime. We value kindness, teamwork, and proactive service, with benefits including staff discount and development opportunities.

Qualifications

• Excellent customer service and people skills.
• Calm, solutions-focused with strong listening.
• Organised with ability to multi-task.
• Positive, vibrant and ready to learn.

Responsibilities

• Provide a great customer experience in line with service expectations.
• Develop excellent product knowledge.
• Maintain clear communication with the team.
• Participate in training and team sessions.
• Take ownership of tasks and set a good example.
• Follow stock deliveries, health and safety, and stock takes.
• Maintain store housekeeping, including back of house areas.
• Support other stores when needed.
• Be aware of sales targets and store performance.
• Know store product best-sellers to drive sales growth.

Skills

Customer service

Communication

Teamwork

Organisational skills

Positive attitude

Problem solving

Job description

Oliver Bonas is seeking Seasonal Team Members to help during the busy Christmas period. You will deliver great customer experiences, develop product knowledge, and collaborate to keep the store running smoothly across weekends and peak times.

The role runs for the festive season with an 8-hour minimum contract and potential overtime. We value kindness, teamwork, and proactive service, with benefits including staff discount and development opportunities.