Fertility Patient Care Navigator

JD Healthcare Group; England; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

32 days annual leave including bank H

Life assurance

Pension plan

Workplace Nursery Scheme

MyGym discounts

Staff treatment discounts

EV Car Scheme and Cycle2Work

Perkbox benefits platform

Health and wellness programmes

Ongoing learning and development

Job summary

JD Healthcare Group is seeking a Patient Care Coordinator in the United Kingdom. You will be the primary contact for fertility patients after initial consultation, guiding them compassionately through the treatment journey within a multidisciplinary team.

The role requires exceptional communication, empathy, and strong organisational ability to keep patients informed and supported at every stage. Key duties include responding with relevant information to aid informed decisions, ensuring smooth

Qualifications

• Excellent communication and empathetic, patient-centred approach.
• Strong organisational and time-management skills to handle multiple pathways.
• Ability to liaise between clinical and administrative teams for a seamless patient experience.

Responsibilities

• Act as the primary point of contact for fertility patients throughout their treatment journey.
• Provide clear information to support informed decision-making and timely follow-ups.
• Coordinate between clinical and admin teams to ensure a seamless patient experience at touchpoints.

Skills

Communication

Organisation

Liaison

Microsoft Office

CRM/EMR usage

Tools

EMR

CRM platforms

Microsoft Outlook/Teams

Job description

JD Healthcare Group is seeking a Patient Care Coordinator in the United Kingdom. You will be the primary contact for fertility patients after initial consultation, guiding them compassionately through the treatment journey within a multidisciplinary team.

The role requires exceptional communication, empathy, and strong organisational ability to keep patients informed and supported at every stage. Key duties include responding with relevant information to aid informed decisions, ensuring smooth