Fertility Enquiries Specialist

London Women's Clinic; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

32 days annual leave

Pension plan

Life assurance

EV Car Scheme

Cycle-to-Work

Perkbox benefits platform

Health and wellness programmes

Ongoing learning and development

Job summary

London Women's Clinic, part of the JD Healthcare Group, is seeking an Enquiries Consultant to be the first point of contact for individuals beginning fertility care. You will provide warm, accurate information by phone, email and web enquiries, guiding potential patients toward their first appointment with empathy and care.

You will work with Salesforce CRM, maintain records, and collaborate with clinical and admin teams across sites to ensure a seamless patient journey from the initial enquiry

Qualifications

• Experience in a customer service or sales role with an excellent telephone manner.
• Previous experience within a healthcare or fertility environment.
• Excellent written and verbal communication skills in English with a warm, empathetic and confident approach.
• High level of attention to detail and ability to maintain accurate records.
• Computer literate — including Outlook, electronic medical records systems and CRM platforms such as Salesforce.
• Comfortable discussing sensitive topics with empathy, discretion and professionalism.

Responsibilities

• Be the first point of contact for all enquiries — answering questions and creating a positive first impression of London Women's Clinic.
• Respond to enquiries in a timely, professional and empathetic manner, following internal processes.
• Record all interactions and communications accurately on Salesforce CRM with up-to-date notes for reporting.
• Proactively follow up with enquiries, tailoring communication to individual needs.
• Ensure booked patients receive pre-appointment information and are prepared for their first visit.
• Maintain up-to-date knowledge of services across the JD Healthcare Group to provide accurate information.
• Liaise with clinical, administrative and support teams across sites to ensure a seamless patient experience.

Skills

Customer service

Telephone etiquette

Healthcare experience

English communication

Attention to detail

Empathy

Sales/Enquiries experience

Salesforce CRM literacy

Tools

Salesforce CRM

Outlook

EMR systems

Job description

London Women's Clinic, part of the JD Healthcare Group, is seeking an Enquiries Consultant to be the first point of contact for individuals beginning fertility care. You will provide warm, accurate information by phone, email and web enquiries, guiding potential patients toward their first appointment with empathy and care.

You will work with Salesforce CRM, maintain records, and collaborate with clinical and admin teams across sites to ensure a seamless patient journey from the initial enquiry