Fertility Counsellor & Team Lead

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking an experienced counsellor to work across clinics in Leicester, providing confidential support, conducting welfare assessments and coordinating with doctors, nurses, and administrators. You will manage the counselling diary, arrange appointments, and signpost to resources while maintaining patient confidentiality and professional standards.

The role emphasises independent working, initiative and judgement to implement new processes,

Qualifications

• Excellent interpersonal skills and ability to build rapport with patients.

Responsibilities

• Manage counselling appointment diary and clinic utilisation.
• Liaise with doctors, nurses, administrators and laboratory staff.
• Signpost to useful resources and maintain confidentiality.
• Process sensitive information in a fast-paced environment.
• Attend meetings and follow up actions, directing complaints as needed.

Skills

Excellent interpersonal skills

Rapport building

Confidentiality

Record keeping

Telephone/email/face-to-face liaison

Tools

Word processing

Job description

University Hospitals of Leicester NHS Trust is seeking an experienced counsellor to work across clinics in Leicester, providing confidential support, conducting welfare assessments and coordinating with doctors, nurses, and administrators. You will manage the counselling diary, arrange appointments, and signpost to resources while maintaining patient confidentiality and professional standards.

The role emphasises independent working, initiative and judgement to implement new processes,