Fees Office Assistant

University of London Careers Service; London; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Join a leading university as a Fees Office Assistant, responsible for processing student fees and managing enquiries related to fees. This full-time role requires strong customer service skills and attention to detail, ideal for those seeking entry-level positions within higher education. Enjoy a hybrid working environment with a commitment to diversity and inclusion.

Qualifications

• Excellent customer service skills.
• Attention to detail and a flexible approach.
• Experience in a customer-facing role.

Responsibilities

• Process all types of student fees.
• Respond to fees-related enquiries from students and sponsors.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

Join to apply for the Fees Office Assistant (FTC, till 31st October 2026) role at University of London Careers Service

Join to apply for the Fees Office Assistant (FTC, till 31st October 2026) role at University of London Careers Service

The University of London

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

The University of London

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members.

The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities.

Although proudly rooted in London, our community and impact are global.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future

The Role

The Fees Office is responsible for processing student fees payable to the University of London Worldwide and School of Advanced Study and responding to all the associated enquiries.

The post holder is responsible for responding to all fees related enquiries from students, sponsors, recognised teaching centres and federation members. They support the day-to-day operation of the Fees Office and will process all types of student fees payable to the University of London Worldwide and School of Advanced Study

The successful candidate will have excellent customer service skills, attention to detail, a flexible approach and be a good team-player. The ideal candidate will have experience of working in a customer facing role, processing financial transactions with credit control experience

For a full role profile, please refer to the job description below.

Further Information

To be considered for this opportunity, please submit your Application (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on Sunday 6th July 2025.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, most employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will need to attend the office on specific days for training or team meetings etc.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description.

Pursuing excellence in education and equal opportunities.

University of London Benefits

www.london.ac.uk

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Higher Education

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