FCA Compliance & Administration Lead – Growth & Strategy

Wade Macdonald; Guildford; On-site; GBP 55,000 - 65,000; Full time

Job summary

Wade Macdonald in Guildford is seeking a Compliance & Administration Manager (FCA) to take ownership of FCA compliance, complaints handling and administration within a growing FCA-regulated financial services organisation. The role leads a team and interfaces with senior stakeholders to drive improvements and regulatory adherence.

You will oversee FCA compliance, consumer duty requirements, and regulatory changes while streaming processes to support business growth and robust controls across

Qualifications

• Essential FCA compliance experience within financial services or lending.
• Experience handling customer complaints, including FOS cases.
• Strong regulatory knowledge and team management skills.
• Organised, proactive and able to influence senior stakeholders.

Responsibilities

• Overseeing FCA compliance, Consumer Duty and regulatory requirements.
• Managing customer complaints, including Financial Ombudsman Service (FOS) cases.
• Monitoring compliance risks, policies and regulatory changes.
• Conducting compliance reviews and improving internal controls.
• Preparing compliance reports and advising senior management.
• Leading and supporting the administration team.
• Overseeing office operations, facilities and supplier relationships.

Skills

FCA compliance

Regulatory knowledge

Team management

Complaints handling

FOS cases

Job description

Wade Macdonald in Guildford is seeking a Compliance & Administration Manager (FCA) to take ownership of FCA compliance, complaints handling and administration within a growing FCA-regulated financial services organisation. The role leads a team and interfaces with senior stakeholders to drive improvements and regulatory adherence.

You will oversee FCA compliance, consumer duty requirements, and regulatory changes while streaming processes to support business growth and robust controls across