Compliance & Administration Manager (FCA)

Wade Macdonald; Guildford; On-site; GBP 55,000 - 65,000; Full time

Job summary

Wade Macdonald in Guildford is seeking a Compliance & Administration Manager (FCA) to take ownership of FCA compliance, complaints handling and administration within a growing FCA-regulated financial services organisation. The role leads a team and interfaces with senior stakeholders to drive improvements and regulatory adherence.

You will oversee FCA compliance, consumer duty requirements, and regulatory changes while streaming processes to support business growth and robust controls across

Qualifications

• Essential FCA compliance experience within financial services or lending.
• Experience handling customer complaints, including FOS cases.
• Strong regulatory knowledge and team management skills.
• Organised, proactive and able to influence senior stakeholders.

Responsibilities

• Overseeing FCA compliance, Consumer Duty and regulatory requirements.
• Managing customer complaints, including Financial Ombudsman Service (FOS) cases.
• Monitoring compliance risks, policies and regulatory changes.
• Conducting compliance reviews and improving internal controls.
• Preparing compliance reports and advising senior management.
• Leading and supporting the administration team.
• Overseeing office operations, facilities and supplier relationships.

Skills

FCA compliance

Regulatory knowledge

Team management

Complaints handling

FOS cases

Job description

Compliance & Administration Manager (FCA) – Guildford –

£55,000 to £65,000 – Fully Office-Based

About the Client

Our client is a growing, FCA-regulated organisation operating within the Financial Services sector, with a specialist focus on high-value assets and an expanding multi-site presence.

Combining a strong commercial outlook with a commitment to regulatory excellence, this is an organisation where attention to detail, integrity and exceptional customer outcomes really matter. With a collaborative, hands-on culture and ambitious plans for continued growth, they offer an environment where individuals are trusted to take ownership, influence decisions and make a genuine difference.

About the Job

This is a fantastic opportunity for a confident, commercially minded Compliance & Administration Manager with experience of FCA to take ownership of a varied and influential role within a growing organisation. You'll take ownership of FCA compliance, complaints and administration, leading a team, influencing senior stakeholders and driving improvements across this growing organisation.

• Overseeing FCA compliance, Consumer Duty and regulatory requirements.
• Managing customer complaints, including Financial Ombudsman Service (FOS) cases.
• Monitoring compliance risks, policies and regulatory changes.
• Conducting compliance reviews and improving internal controls.
• Preparing compliance reports and advising senior management.
• Leading and supporting the administration team.
• Overseeing office operations, facilities and supplier relationships.
• Streamlining processes and supporting business growth.

About the Successful Applicant

You’ll have essential FCA compliance experience within financial services or lending, including complaints handling and FOS cases. Strong regulatory knowledge, team management skills and a confident, organised approach are key.

What You Will Receive in Return

This is a brilliant opportunity to step into a role offering genuine responsibility, variety and visibility within a growing organisation where you will take real ownership and autonomy.

The opportunity to work closely with senior decision-makers and influence business-wide improvements.