Fault Technician

Electricity North West; Carlisle; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Fault Technician to join their North Lakes team in Carlisle. This role is crucial for responding to electricity outages and ensuring rapid restoration of services while delivering exceptional customer service. The ideal candidate will have a strong background in electrical installation and fault management, along with a proactive approach to using innovative technology. Join this passionate team and contribute to the region's journey towards a sustainable energy future, where your efforts will directly impact the community and help pave the way for renewable energy growth.

Benefits

Annual Bonus Scheme

26 Days Annual Leave

Employee Rewards Portal

Contributory Pension Scheme

Employee Assistance Programme

Professional Development Opportunities

Qualifications

• Minimum of City & Guilds level 2 in a relevant subject.
• Knowledge of electricity distribution network and Codes of Practice.

Responsibilities

• Provide first response to unplanned electricity outages.
• Use new technology to reduce fault volumes and customer interruptions.

Skills

Customer Service

Fault Management

Electrical Installation Knowledge

Technology Competence

Education

City & Guilds Level 2

Job description

2 weeks ago Be among the first 25 applicants

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our North Lakes team has a fantastic opportunity for a Fault Technician to join them in Carlisle.

Our role

As part of the Operations Team you will be responsible for providing the first response to unplanned electricity outages and safety critical calls across the region. You will do this in accordance with safe working practices, whilst delivering exceptional customer service and rapid restoration of electricity supplies to exceed company targets.

You will take a proactive approach in using new technology and equipment supporting innovative trials and the development of new fault location techniques which will contribute to a reduction in fault volumes, customer interruptions (CIs) and customer minutes lost (CMLs).

What We’re Looking For

• A minimum of City & Guilds level 2 or above in a relevant subject;
• LV Fault Management authorisation;
• Comprehensive knowledge of the Electricity distribution network and associated Codes of Practice;
• Competent in the use of technology;
• Industrial and domestic electrical installation knowledge;
• Strong experience in a customer facing role.
  
  

What We’re Offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• An annual bonus scheme
• 26 days annual leave increasing with length of service
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.
  
  

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [e-mail] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Utilities

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