Fault Technician

ENWL; Blackburn; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

26 days annual leave

Employee rewards portal

Market-leading pension scheme

Employee assistance programme

Professional development through L&D

Job summary

SP Electricity North West is seeking a Fault Technician to join the Operations Team. You will respond promptly to unplanned outages and safety-critical calls, adhering to safe working practices while delivering excellent customer service and rapid power restoration across the region.

The role requires eligibility to work in the UK without sponsorship and a focus on using electrical knowledge to support reliable network operations.

Qualifications

• Qualified to a minimum of C&G L2 or above in a relevant subject.
• LV Fault Management authorisation.
• Industrial and domestic electrical installation knowledge.
• Strong experience in a customer facing role.
• Knowledge of the Electricity distribution network and Codes of Practice would be beneficial.
• Competency in the use of technology.

Responsibilities

• Provide first response to unplanned outages and safety critical calls across the region.
• Deliver exceptional customer service and rapid restoration of supplies to exceed targets.

Skills

LV Fault Management

Electrical installation knowledge

Customer facing experience

Codes of Practice knowledge

Tech competency

Education

C&G L2 or above in a relevant subject

Job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Fault Technician

As part of the Operations Team, you will be responsible for providing the first response to unplanned outages and safety critical calls across the region. You will do this in accordance with safe working practices, whilst delivering exceptional customer service and rapid restoration of supplies to exceed company targets.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we’re looking for

We welcome applications from individuals with diverse backgrounds and experiences who meet the following criteria:

• Qualified to a minimum of C&G L2 or above in a relevant subject;
• LV Fault Management authorisation;
• Industrial and domestic electrical installation knowledge;
• Strong experience in a customer facing role;
• Knowledge of the Electricity distribution network and associated Codes of Practice would be beneficial;
• Competency in the use of technology.

What we’re offering

We value your expertise and in return, you’ll receive:

• An annual bonus scheme
• 26 days annual leave increasing with length of service
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the nature of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.