Fault Co-Ordinator

Network Plus; Hornick; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Armed Forces-friendly

Full benefits package

Job summary

Network Plus is seeking a Fault Coordinator to support the Commercial and Operational Support Teams in delivering work for clients. You will ensure that work is delivered accurately, supporting in submitting the correct forms and keeping data up to date.

In this role you will monitor field activities, manage permits and notices, update systems, assist the performance analyst, ensure correct billing, and perform related admin tasks.

Qualifications

• Experience in the Utilities sector is desirable but not essential.
• IT and systems literate with good MS Office skills.
• Ability to prioritise workload and multitask effectively.
• Strong knowledge of Microsoft Office tools (Word, Excel, Outlook).

Responsibilities

• Monitor and manage daily field activities through field mobility systems, audit mobile and photographic compliance.
• Manage requests for extensions/amendments to notices/permits.
• Update systems to ensure excavation measures are inputted correctly ready to be passed to the reinstatement department - reconciling work activities on the system.
• Investigate and provide information to the performance analyst.
• Manage the use of our management systems; ensuring all works carried out have been billed correctly.
• Carry out any other administrative duties appropriate for a job of this nature.
• Be part of the call desk.

Skills

Utilities sector experience

IT literacy

Prioritisation & multitasking

Microsoft Office

Job description

Description

As a Fault Coordinator, you will support the Commercial and Operational Support Teams in delivering work for the clients. You will ensure that work is delivered accurately; supporting in the submission of the correct forms and ensuring data is correct and up to date.

Key Responsibilities

• Monitor and manage daily field activities through field mobility systems, audit mobile and photographic compliance
• Manage requests for extensions/amendments required to notices/permits
• Manage updating the systems to ensure that all the excavation measures are inputted correctly ready to be passed on to the reinstatement department - reconciling work activities on the system
• Investigate and provide information to the performance analyst.
• Manage the use of our management systems; ensuring all works carried out have been billed correctly
• Carry out any other administrative duties appropriate for a job of this nature
• Be part of the call desk

Experience and Qualifications

• Experience of working within the Utilities sector desired but not essential
• IT and system literate
• Ability to prioritise workload and multi-task
• Good working knowledge of Microsoft Office systems

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly.

We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.