D-Loop Coordinator

Network Plus; Alfreton CP; On-site; GBP 25,740 - 31,460; Full time

Job summary

Network Plus is seeking a D-loop Coordinator to support the Operations Support Manager and the Operations Team in programming workstreams to meet SLA and customer expectations. Based in Alfreton, the role involves coordinating from receipt to job completion, scheduling work orders, and delivering strong customer service.

The ideal candidate will have solid Microsoft Office skills, excellent organisation, and the ability to communicate effectively under pressure. Salary £28,600 per year.

Qualifications

• Experience of working within the Utilities sector – Desirable but not necessary.
• Streetworks experience with knowledge and understanding of statutory requirements – Desirable but not necessary.
• Strong written and verbal communication skills.
• Able to work in an organized manner to meet important deadlines.
• Exceptional organisational skills.
• Good working knowledge of Microsoft Office systems.
• Ability to communicate effectively under pressure.

Responsibilities

• You will take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity.
• You will provide customer service to both internal and external customers via telephone.
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• You will ensure that all the client and operational requirements are met in a professional and efficient manner.
• You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• You will provide daily and weekly reports as required to ensure that all service levels and objectives are achieved.
• Validate and transmit notice/permit requests in a timely manner.
• Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalating street works compliance issues where appropriate.
• Monitor and chase any outstanding issues.
• Provide general admin support.
• Be part of a call desk focusing on outbound customer calls.

Skills

Communication skills

Organisational skills

Under pressure

Time management

Tools

Microsoft Office

Job description

Description

As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations.

Department: National Grid
Location: Alfreton
Compensation: £28,600 / year

Key Responsibilities

• You will take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity.
• You will provide customer service to both internal and external customers via telephone.
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• You will ensure that all the client and operational requirements are met in a professional and efficient manner.
• You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• You will provide daily and weekly reports as required to ensure that all service levels and objectives are achieved.
• Validate and transmit notice/permit requests in a timely manner.
• Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalating street works compliance issues where appropriate.
• Monitor and chase any outstanding issues.
• Provide general admin support.
• Be part of a call desk focusing on outbound customer calls.

Experience and Qualifications

• Experience of working within the Utilities sector – Desirable but not necessary.
• Streetworks experience with knowledge and understanding of statutory requirements – Desirable but not necessary.
• Strong written and verbal communication skills.
• Able to work in an organized manner to meet important deadlines.
• Exceptional organisational skills.
• Good working knowledge of Microsoft Office systems.
• Ability to communicate effectively under pressure.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.