Fat Face - Seasonal Store Crew (Part Time, Fixed Term)

The Learning Shop; United Kingdom; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Sick pay allowances

Critical Illness Income protection/  ]

Pension scheme – with net deduction

Dental insurance (colleague funded)

Job summary

Fat Face is seeking a friendly Seasonal Store Crew member for a Part Time, fixed-term role in the UK. You will greet customers, deliver excellent service, assist with deliveries and stock, and contribute to a welcoming shopping environment.

Ideal candidates enjoy retail, can work flexible hours, and are keen to be part of a brand that values quality, inclusivity and customer experience. Prior retail experience is desirable but not essential.

Qualifications

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• Ability to work productively in a high-pressures environment.
• Confidence in taking the initiative and working under own direction at times.

Responsibilities

• Greet and thank customers in a warm and friendly manner to ensure a memorable experience.
• Provide exceptional service and help customers find best products for in-store and multi-channel sales.
• Support KPI goals by delivering great service and maintaining a positive store atmosphere.
• Operate tills; process sales, orders and refunds efficiently.
• Process deliveries and get stock replenished on the shop floor.
• Keep shop floor and back of house tidy and well-organised.
• Stay up to date with company activity and promotions.
• Assist with floor moves, sale setups and launches.
• Adhere to FatFace policies, procedures and GDPR requirements.

Skills

Customer service

Interpersonal skills

Communication

Initiative

Job description

Fat Face - Seasonal Store Crew (Part Time, Fixed Term)

• Fat Face - Seasonal Store Crew (Part Time, Fixed Term)

Who are we?For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living andmore fun with those we love. We are Made for Life.Our mission statement:Crafting clothes for life’s everyday adventures. Today, tomorrow and always.Our Product formula:Considered style. Trusted Quality. B Corp certified.We are proud to have featured in the Sunday Times top 10 Best Places to Work 2026.Equality and inclusion isn’t an aspiration but the standard. We promote and drive equalitywithin our workforce to ignite an inclusive foundation for us all to build from and truly connectwith our customers, colleagues, and communities alike. You play a key part in creating anenvironment free from prejudice, racism, sexism, harassment, bullying and any other form ofmarginalisation in our workplaces.

You put the customer at the heart of everything that you do, as the face of our business, greetingand serving our customers in a friendly, enthusiastic and professional manner. You are genuinelyattentive and interested in our customers needs and will have the opportunity to learn all aboutour lovely products to ensure you can be as helpful as possible.

Role Responsibilities

• To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
• Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
• Support KPI goals by delivering great service and contributing to a positive store atmosphere
• Efficient and attentive service at the tills – processing sales, orders and refunds
• Processing deliveries and helping to get all of the replenishment and new stock onto theshop floor
• General housekeeping and tidying of the shop floor and back of house
• Keeping up to date with company activity and promotions
• Supporting floor moves, sale set ups and launches
• To abide by all FatFace policies and procedures
• Ensure GDPR procedures are adhered to at all times
• To abide by all FatFace policies, procedures and brand values

Skills and Experience

• Experience in a customer service environment is desirable but not essential
• Excellent interpersonal and communication skills
• Ability to work productively in a high-pressures environment
• Confidence in taking the initiative and working under own direction at times

About The Applicant

• To deliver excellent customer service standards focussing on customer needs andsatisfaction
• Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brandvision and values through everything you do
• Align self to companies social and environmental mission and champion any actions thatyou can directly impact at all times
• Proactively provide a personal, genuine and authentic approach
• Acting with integrity, demonstrates a passion for, interest in and understanding of others
• Values and respects the team at all levels, getting on well with everyone around you
• Play an active and positive part in the team by embracing every opportunity to be a part ofwhat’s going on
• Ability to enhance relationships with appropriate use of humour and tailoring yourapproach for each individual interaction
• Proactively offer customer alternative ways to buy across our whole multichannelproposition
• Problem Solving: Uses sound judgement, initiative, curiosity, creativity and availabledigital tools to find practical solutions and improve outcomes.
• Proactively deliver on all operational standards to maintain expected requirementsacross all core components including handling deliveries, VM, health and safety, generalhousekeeping and stock replenishment

Further Information

Core Competencies

• Collaboration: Builds positive relationships and works inclusively with others to achieveshared goals.
• Communication: Communicates clearly, openly and respectfully, ensuring others feelinformed, listened to and valued.
• Customer Focus: Puts customer needs at the heart of decisions and actions to deliverexceptional experiences.
• Accountability: Takes ownership for actions, commitments and results, delivering onpromises and learning from mistakes.
• Adaptability: Responds positively to change and challenges, approaching new ideas,experiences and opportunities with a curious and open mindset.
• Problem Solving: Uses sound judgement, initiative, curiosity, creativity and availabledigital tools to find practical solutions and improve outcomes.
• Living Our Values: Consistently demonstrates FatFace brand values and followscompany policies, procedures and ways of working.
• Purpose and Impact: Supports FatFace's social and environmental commitments by championing opportunities within their role to make a positive impact through everydaybehaviours, actions and decisions.

• Sick pay allowances
• Critical Illness Income protection/ Death in service (for salaried colleagues)
• Pension scheme – with net deduction and salary sacrifice options
• Dental insurance (colleague funded)

Discounts & Perks

• 25% discount at Next stores (across full price products)
• Perkbox – our online platform offering:
• Day-one access
• Exclusive brand discounts
• Home workouts and more
• Specsavers eye care scheme
• Eye tests and contributions to glasses
• EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support

Learning & Development

• Day-one accesso 1,000s of learning resources
• Sabbatical leave (in line with service)
• Enhanced family-friendly policies – including enhanced maternity leave
• Flexible Working Opportunities – flexible working requests can be made from day one ofemployment and are considered on an individual basis.