Farm Retail Supervisor

Capel Manor College; London Borough of Lambeth; On-site; GBP 14,000 - 16,000; Full time

Job summary

Capel Manor College is seeking a Farm Retail Supervisor to manage Forty Hall Farm Shop operations, oversee a small team including students and volunteers, and ensure superb customer service while driving sales. The role involves merchandising, stock control and compliance, with weekend work possible. Salary £14,405–£15,538 per year, London Weighting.

You will work across Forty Hall Farm, engaging with customers and farm staff to deliver an outstanding retail experience.

Qualifications

• Experience in customer service and supervising a retail operation.
• Ability to manage small teams including students and volunteers.
• Experience with merchandising, stock checks and sales performance.

Responsibilities

• Oversee day-to-day operations of the Farm Shop at Forty Hall Farm.
• Lead a small team of Farm Retail Assistants and volunteers.
• Ensure excellent customer experience and maximise sales and profit.
• Manage merchandising, stock levels, compliance and performance.

Skills

Customer service

Team supervision

Merchandising

Stock management

Communication

Social media (basic)

Tools

POS system

Job description

An exciting opportunity has arisen at Capel Manor College and we are now seeking to appoint a Farm Retail Supervisor to join the team at Forty Hall Farm. The successful candidate will work within our Farm Shop which sells our own organic farm produce, including vegetables, salad, eggs, flowers and free-range meat.

The primary responsibility of the Farm Retail Supervisor is the day-to-day management of the College's retail operation across Forty Hall Farm, ensuring the delivery of an outstanding customer experience whilst maximising commercial income and profit.

The successful candidate will be responsible for leading a small team of Farm Retail Assistants, students, volunteers whilst overseeing all aspects of the retail operation including customer service, merchandising, stock management, compliance and sales performance.

The candidate should excel in building positive relationships across all levels, possess strong communication skills for effective interaction with shop customers, staff, management, and farm colleagues. Experience working in customer services and supervising a retail operation. The ability to stay calm and efficient under pressure during busy shop hours is crucial. Team collaboration is emphasised, and familiarity or willingness to learn social media skills, particularly on Instagram, is desired.

Some weekend working may be required for this role.

The actual salary for this role is £14,405 - £15,538, inclusive of London Weighting