Farm Retail Supervisor

eTeach UK Limited; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

Capel Manor College at Forty Hall Farm is seeking a Farm Retail Supervisor to manage the Farm Shop, lead a small team, and ensure an outstanding customer experience while maximising income. The role entails overseeing merchandising, stock, compliance and sales performance, with emphasis on strong communication across shop customers, staff and farm colleagues.

Experience in customer services and supervising a retail operation is essential; weekend work may be required.

Qualifications

• Experience in customer services and supervising a retail operation.
• Ability to stay calm and efficient under pressure.
• Strong communication with shop customers, staff and management.
• Willingness to learn social media, particularly Instagram.
• Some weekend working may be required for this role.

Responsibilities

• Manage day-to-day operation of the Farm Shop at Forty Hall Farm.
• Lead a small team of Farm Retail Assistants, students and volunteers.
• Oversee customer service, merchandising, stock management, compliance and sales performance.
• Build positive relationships across all levels with customers, staff and farm colleagues.

Skills

Customer service experience

Retail supervision

Communication skills

Instagram familiarity

Job description

Salary: £28,810 - £31,077 inclusive of London Weighting

An exciting opportunity has arisen at Capel Manor College and we are now seeking to appoint a Farm Retail Supervisor to join the team at Forty Hall Farm. The successful candidate will work within our Farm Shop which sells our own organic farm produce, including vegetables, salad, eggs, flowers and free-range meat.The primary responsibility of the Farm Retail Supervisor is the day-to-day management of the College's retail operation across Forty Hall Farm, ensuring the delivery of an outstanding customer experience whilst maximising commercial income and profit.The successful candidate will be responsible for leading a small team of Farm Retail Assistants, students, volunteers whilst overseeing all aspects of the retail operation including customer service, merchandising, stock management, compliance and sales performance.The candidate should excel in building positive relationships across all levels, possess strong communication skills for effective interaction with shop customers, staff, management, and farm colleagues. Experience working in customer services and supervising a retail operation. The ability to stay calm and efficient under pressure during busy shop hours is crucial. Team collaboration is emphasised, and familiarity or willingness to learn social media skills, particularly on Instagram, is desired. Some weekend working may be required for this role.The actual salary for this role is £14,405 - £15,538, inclusive of London Weighting

£31,890-£33,646 inclusive of London Weighting

£28,286 - £29,844, inclusive of London Weighting