Farm Retail Supervisor

Capel Manor College; Enfield; Hybrid; GBP 14,000 - 16,000; Full time

Job summary

Capel Manor College is seeking a Farm Retail Supervisor to lead the Farm Shop operation at Forty Hall Farm. You will manage a small team, drive customer satisfaction, merchandize stock, and monitor sales performance while maintaining compliance.

The role emphasizes strong communication with shop customers, staff and farm colleagues; some weekend work may be required. Salary ranges £14,405–£15,538, London Weighting.

Qualifications

• Experience in customer services and supervising a retail operation.
• Ability to stay calm and effective under pressure during busy shop hours.
• Willingness to work weekends if required.

Responsibilities

• Oversee day-to-day management of Forty Hall Farm’s Farm Shop retail operation.
• Lead a small team of Farm Retail Assistants, students and volunteers; oversee training and scheduling.
• Ensure excellent customer service, merchandising, stock control, compliance and sales performance.

Skills

Customer service

Team leadership

Merchandising

Stock management

Communication skills

Weekend availability

Tools

Instagram

Job description

About The Role and Person

An exciting opportunity has arisen at Capel Manor College and we are now seeking to appoint a Farm Retail Supervisor to join the team at Forty Hall Farm. The successful candidate will work within our Farm Shop which sells our own organic farm produce, including vegetables, salad, eggs, flowers and free-range meat.

The primary responsibility of the Farm Retail Supervisor is the day-to-day management of the College's retail operation across Forty Hall Farm, ensuring the delivery of an outstanding customer experience whilst maximising commercial income and profit.

The successful candidate will be responsible for leading a small team of Farm Retail Assistants, students, volunteers whilst overseeing all aspects of the retail operation including customer service, merchandising, stock management, compliance and sales performance.

The candidate should excel in building positive relationships across all levels, possess strong communication skills for effective interaction with shop customers, staff, management, and farm colleagues. Experience working in customer services and supervising a retail operation. The ability to stay calm and efficient under pressure during busy shop hours is crucial. Team collaboration is emphasised, and familiarity or willingness to learn social media skills, particularly on Instagram, is desired.

Some weekend working may be required for this role.

The actual salary for this role is £14,405 - £15,538, inclusive of London Weighting

About the College

Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment. As London's environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land-based sector workers with the skills and knowledge needed to preserve and protect London's wildlife, national parks and green spaces.

Capel Manor College offers excellent staff benefits. These include generous annual leave, access to a defined pension scheme, retail and leisure discounts and access to an online GP. For further information on staff benefits, please click here.

At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community.

Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.

Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK.

We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.