Farm Shop Supervisor — Lead Customer Experience

Capel Manor College; Enfield; Hybrid; GBP 14,000 - 16,000; Full time

Job summary

Capel Manor College is seeking a Farm Retail Supervisor to lead the Farm Shop operation at Forty Hall Farm. You will manage a small team, drive customer satisfaction, merchandize stock, and monitor sales performance while maintaining compliance.

The role emphasizes strong communication with shop customers, staff and farm colleagues; some weekend work may be required. Salary ranges £14,405–£15,538, London Weighting.

Qualifications

• Experience in customer services and supervising a retail operation.
• Ability to stay calm and effective under pressure during busy shop hours.
• Willingness to work weekends if required.

Responsibilities

• Oversee day-to-day management of Forty Hall Farm’s Farm Shop retail operation.
• Lead a small team of Farm Retail Assistants, students and volunteers; oversee training and scheduling.
• Ensure excellent customer service, merchandising, stock control, compliance and sales performance.

Skills

Customer service

Team leadership

Merchandising

Stock management

Communication skills

Weekend availability

Tools

Instagram

Job description

Capel Manor College is seeking a Farm Retail Supervisor to lead the Farm Shop operation at Forty Hall Farm. You will manage a small team, drive customer satisfaction, merchandize stock, and monitor sales performance while maintaining compliance.

The role emphasizes strong communication with shop customers, staff and farm colleagues; some weekend work may be required. Salary ranges £14,405–£15,538, London Weighting.