Fan Experience Lead: Matchday Activations & Engagement

Leicester Tigers; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Leicester Tigers are seeking a Fan Experience & Engagement Executive to deliver a memorable, welcoming experience for supporters on matchdays and during the week at Mattioli Woods Welford Road.

You will lead fan-facing activations for home fixtures, manage casual matchday staff and budgets, plan supporter engagement events and work with partners to turn insights into improved fan satisfaction.

Qualifications

• Strong organisational skills with ability to manage multiple projects.
• Excellent communication and interpersonal skills across departments.
• Collaborative, proactive and hands-on approach to work.
• Eligible to work in the United Kingdom.

Responsibilities

• Lead fan-facing activations for all men’s and women’s home fixtures, including fan zones, in-match entertainment, mascots and Junior Tigers Club activities.
• Manage casual matchday staff.
• Manage the matchday activation budget and oversee external partners and suppliers.
• Plan and deliver supporter engagement events and supporter feedback sessions.
• Manage charity partners.
• Benchmark other sporting and entertainment events to identify best practice for the supporter experience.
• Work with internal departments and external partners to turn insight into improvements in fan satisfaction.

Skills

Organisational skills

Communication

Interpersonal skills

Collaborative approach

Event planning

UK work eligibility

Job description

Leicester Tigers are seeking a Fan Experience & Engagement Executive to deliver a memorable, welcoming experience for supporters on matchdays and during the week at Mattioli Woods Welford Road.

You will lead fan-facing activations for home fixtures, manage casual matchday staff and budgets, plan supporter engagement events and work with partners to turn insights into improved fan satisfaction.