Family Worker

PHOENIX HOUSE; Hollesley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave plus Bank Holiday

Pension scheme

Life assurance

Season ticket loan

Employee wellbeing talks and events

Career development via PXL learning

24/7 Employee Assistance programme

Job summary

Phoenix Futures seeks a Family Worker to support families of clients accessing psychosocial substance use services. You will work with offenders’ families, implementing tailored family interventions and relationship-building strategies to help clients progress in their recovery journey.

Applicants should have health and social care experience, strong organisation, and good IT skills. The role is based at HMP Warren Hill and Hollesley Bay, with commitment to equity and inclusion in a supportive

Qualifications

• Relevant experience in health and social care, ideally within substance use, mental health or similar field.
• Evidence of effective partnership working and networking for client benefit.
• Experience managing a busy caseload with strong organisational skills.
• Proficiency in Microsoft Outlook and Word; familiarity with database systems.
• Excellent written and verbal communication; ability to engage with diverse groups.
• Understanding of complex custody-related issues; proactive and learning mindset.
• Demonstrated determination, drive to succeed and passion for helping others.

Responsibilities

• Support clients and their families to reach goals and improve lives.
• Deliver tailored interventions around family relationships and building.
• Provide care-planned support using appropriate models and approaches.
• Collaborate with teams in rehabilitation and re-offending prevention contexts.

Skills

Health & social care experience

Partnership working

Caseload management

Communication skills

Custody awareness

Driven and enthusiastic

Tools

Microsoft Outlook

Microsoft Word

Database management systems

Job description

Family Worker

We have a rare, exciting and rewarding opportunity to join the Phoenix Futures teams at HMP's Warren Hill and Hollesley Bay. Phoenix Futures is looking to recruit a Family Worker to support friends, family and significant people in the lives of those who access our specialist psychosocial substance use services.

The Role

As a Family Support Worker, you will support our clients and their families to reach their goals and change their lives for the better. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches. Your main role will be to support the families of our clients who either have substance use issues themselves or who need support with the challenges of having a loved one in custody.

Part of your role will be to work with our clients to deliver specific tailor made interventions around family relationships and relationship building.

You will be required to work directly with offenders delivering effective care-planned support using appropriate models, interventions, and approaches tailored to meet the individual needs of the client group. Previous experience of working within rehabilitation, treatment, and re-offending prevention services would be beneficial.

About You

To join us as a Family Support worker at HMP Warren Hill and Hollesley Bay, you will need:

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Have an understanding of complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment. Invites to interview will be sent from a justice.gov.uk email address, and may end up in your junk email, so please do check this when waiting for a response.

Your Rewards

• 25 days' annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Your starting annual salary will be £26,298
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• We'll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

This post will be subject to prison security clearance and it is a condition of employment that your vaccination status is recorded where necessary

#LP