Family Worker

Phoenix Futures; Woodbridge; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life assurance

Season ticket loan

Sick pay

Eye-care vouchers

Wellbeing talks and activities

Training and career development via PX

Employee Assistance programme

Job summary

Phoenix Futures is recruiting a Family Support Worker to assist families of clients at HMP Warren Hill and Hollesley Bay. You will deliver tailored family interventions and support offenders with care-planned guidance within a collaborative team fostering recovery.

You will work to empower families, coordinate with services, and ensure compassionate, evidence-based support to those affected by substance use and incarceration. This role emphasizes inclusion, learning, and meaningful impact.

Qualifications

• Experience in health and social care or related field.
• Evidence of effective partnership working and network-building.
• Good at managing a busy caseload with strong organisational skills.
• Proficient with MS Outlook and Word; familiar with database systems.

Responsibilities

• Support families of clients to reach their goals and improve lives.
• Deliver tailored interventions around family relationships and building healthy dynamics.
• Provide care-planned support to clients, using appropriate models and approaches tailored to needs.

Skills

Health and social care experience

Partnership working

Caseload management

MS Outlook and Word

Excellent communication

Custody issues understanding

Driven and eager to learn

Enthusiasm for recovery

Job description

We have a rare, exciting and rewarding opportunity to join the Phoenix Futures teams at HMP's Warren Hill and Hollesley Bay. Phoenix Futures is looking to recruit a Family Worker to support friends, family and significant people in the lives of those who access our specialist psychosocial substance use services.

The Role

As a Family Support Worker, you will support our clients and their families to reach their goals and change their lives for the better. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches. Your main role will be to support the families of our clients who either have substance use issues themselves or who need support with the challenges of having a loved one in custody.

Part of your role will be to work with our clients to deliver specific tailor made interventions around family relationships and relationship building.

You will be required to work directly with offenders delivering effective care-planned support using appropriate models, interventions, and approaches tailored to meet the individual needs of the client group. Previous experience of working within rehabilitation, treatment, and re-offending prevention services would be beneficial.

About You

To join us as a Family Support worker at HMP Warren Hill and Hollesley Bay, you will need:

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Have an understanding of complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

Your Rewards

• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Your starting annual salary will be £26,298
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. This post will be subject to prison security clearance and it is a condition of employment that your vaccination status is recorded where necessary