Family Support Worker

Phoenix Futures; Tetford; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary increments

Annual leave

Season ticket loan

Pension

Life assurance

Sick pay

Eye-care vouchers

Wellbeing talks

PXL learning

EAP access

Job summary

Phoenix Futures Group operates drug and alcohol treatment and this role is based at HMP Wayland within the Drug and Alcohol Service. You will support the families of clients who have substance misuse issues or who have a loved one in custody, delivering tailored interventions alongside a skilled team.

Role requires delivering care-planned support to meet individual needs and engaging with clients to promote recovery and wellbeing.

Qualifications

• Experience in health and social care, preferably with substance use or mental health.
• Proven ability to network and partner with others for client benefit.
• Ability to manage a busy caseload and stay organized.
• Proficient with Outlook and Word; comfortable with databases.
• Excellent written and verbal communication.

Responsibilities

• Support clients and families to reach goals and recovery.
• Deliver tailor-made interventions around family relationships.
• Work with offenders delivering care-planned support tailored to client needs.
• Experience in rehabilitation, treatment and re-offending prevention is beneficial.

Skills

Health and social care experience

Partnership working

Caseload management

Outlook and Word

Database familiarity

Communication skills

Custody issues understanding

Driven and motivated

Passionate about recovery

Job description

We have an exciting opportunity to join our team as part of the Drug and Alcohol Service based at HMP Wayland.Hours of work are Monday-Friday 08.00-16.00.

About the Role

As a family Support Worker, you will support our clients and their families to reach their goals and change their lives for the better. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches. Your main role will be to support the families of our clients who either have substance misuse issues themselves or who need support with the challenges of having a loved one in custody.

Part of your role will be to work with our clients to deliver specific tailor-made interventions around family relationships and relationship building.

You will be required to work directly with offenders delivering effective care-planned support using appropriate models, interventions, and approaches tailored to meet the individual needs of the client group. Previous experience of working within rehabilitation, treatment, and re-offending prevention services would be beneficial.

About You

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Have an understanding of complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Your Rewards

• Starting salary of £26,298 with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £28,000
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with 60 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

This post will be subject to prison security clearance and it is a condition of employment that your vaccination status is recorded where necessary.