Contact Supervisor

Peterborough City Council; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Cycle to Work scheme

Home & Electronics schemes

Car lease scheme

Paid volunteering hours

Equality, diversity and inclusion netw

Development opportunities

Job summary

Peterborough City Council is seeking a Contact Worker to support supervised family time for children who are in care or protection plans. You will help create safe, meaningful opportunities for children to maintain family relationships while supporting emotional wellbeing, identity and belonging.

The role mainly operates at the Welland Estate centre, with some sessions in the community. You will travel as required and contribute to ongoing family assessments and life story work in daily practice.

Qualifications

• Has experience working with children and families.
• Can build positive relationships and engage effectively with children and parents during times of distress and heightened emotion.
• Has strong organisational and time management skills, with the ability to manage their own workload effectively.
• Possesses excellent written and verbal communication skills.
• Is confident using IT systems and producing clear, accurate records.
• Is committed to achieving positive outcomes for children and families.

Responsibilities

• Support children and families during emotionally sensitive situations, helping to create positive experiences and memories.
• Facilitate family time at the centre and in community settings, traveling as required.
• Contribute to ongoing assessment of families and incorporate life story work into daily practice.

Skills

Experience with children

Relationship building

Organisation skills

Communication skills

IT skills

Outcome focus

Job description

Join our dedicated Supervised Family Time Team in Peterborough and help make a positive difference to the lives of children and families.

We provide supervised family time for children who are no longer living with their parents and are considered to be in need of protection. Our role is to create safe, meaningful opportunities for children to maintain relationships with their birth families while supporting their emotional wellbeing, identity, and sense of belonging.

Family time can be both rewarding and challenging. As a Contact Worker, you will support children and families during emotionally sensitive situations, helping to create positive experiences and memories for children, regardless of their long-term plans.

The majority of our work takes place at our centre on the Welland Estate. However, some family time sessions are held within the community, so you will need to be able to travel as required. Alongside facilitating family time, you will contribute to the ongoing assessment of families and incorporate life story work into your day-to-day practice.

About You

We are looking for someone who:

• Has experience working with children and families.
• Can build positive relationships and engage effectively with children and parents during times of distress and heightened emotion.
• Has strong organisational and time management skills, with the ability to manage their own workload effectively.
• Possesses excellent written and verbal communication skills.
• Is confident using IT systems and producing clear, accurate records.
• Is committed to achieving positive outcomes for children and families.

This is a rewarding opportunity for a compassionate and resilient individual who is passionate about supporting children to maintain important family connections in a safe and supportive environment.

This is a fixed term contract until 31st March 2027.Interviews will take place on 4th December

Our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact [e-mail].

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.