Family Support Worker - Weekends

Prison Advice and Care Trust; Greater London; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Cycle to Work Scheme

Life Assurance

Season Ticket Loan

EAP Scheme

Job summary

Pact (the Prison Advice & Care Trust) is seeking a Family Support Worker to provide support to families visiting loved ones in the Visitor Centre, including play and children’s services and a catering service. You will be based primarily in the prison's visitor centre and visits hall, offering guidance and facilitating visits and family days.

You will have experience with families in challenging environments, strong organisational skills, and knowledge of safeguarding.

Qualifications

• Experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families.
• Excellent organisational skills and ability to manage a demanding workload.
• Knowledge of safeguarding/child protection practice and ability to build partnerships with agencies.

Responsibilities

• Provide support to families visiting loved ones in the Visitor Centre, including play and children’s services; and a catering service.
• Facilitate prison visits and family days and support the play service.
• Offer advice, guidance and practical support to families and visitors within the prison estate.

Job description

As Family Support Worker you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include; play and children’s services; and a catering service. Y ou will work as one of the PACT Family team, you will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.

A Family Support Worker provides support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services; and a catering service.

"Applications are monitored as they are received and therefore should a number of suitable candidates apply before the closing date, we reserve the right to close the vacancy before the stated closing date."

About Your:

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

What Pact Offer:

Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 20 weeks probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

FTE £28860 per annum, £5,772.00 actual earnings per annum

Hours

7.5 hours Every Sunday and every other Saturday

• Cycle to Work Scheme
• Life Assurance
• Season Ticket Loan
• EAP Scheme

30-11-2026

Job attachments

FamilySupportWorkerJD_Nov_2026_HMP_Downview_7.5_hours_.docx