Family Engagement Manager (Scale 2)

Prison Advice and Care Trust; Woking; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Life Assurance

Season Ticket Loan

EAP Scheme

Job summary

Prison Advice and Care Trust (Pact) is seeking a Family Engagement Manager to lead Pact’s family services at HMP Send, aligning with contractual and prison security requirements and Pact’s standards. You will deliver family-focused casework, assessments, advocacy and facilitate visits both in person and online.

You will also oversee the Visits Centre and its staff to ensure a positive visitor experience, while promoting prisoners’ health and well-being for their families and significant others.

Qualifications

• Experience coordinating a broad service with multi-agency partners.
• Excellent customer service and IT skills.
• Ability to manage a demanding workload and plan development.
• Knowledge of safeguarding/child protection practice.

Responsibilities

• Lead delivery of Pact’s family engagement services at HMP Send.
• Deliver family-focused casework including assessments and advocacy.
• Manage the Visits Centre and staff for a positive visitor experience.
• Promote the health and well-being of prisoners’ families and significant others.

Skills

Customer service

IT skills

Organisational skills

Safeguarding knowledge

Interpersonal skills

Partnership building

Coordination experience

Job description

Have you got what it takes to support the prisoners, their families and significant others

Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families and prisoners

About the Role:

Purpose:

To lead the delivery of Pact’s family engagement services at HMP Send - in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.

To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).

To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.

Aims:

To promote the health and well-being of prisoners, family members and significant others during an individual’s stay in custody and through the gate, by:

Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans

Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted

Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody

About You:

To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres.

You will have excellent customer service and IT skills.

You will also have excellent organisational skills and the ability to manage a demanding workload.

You will have the ability to contribute to planning and development of Pact’s work and have knowledge of safeguarding/child protection practice.

Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

£31,452.50 FTE, £20,129.60 actual earnings including market supplement

Hours

24 hours per week

• Cycle to Work Scheme
• Life Assurance
• Season Ticket Loan
• EAP Scheme

20-11-2026

Job attachments

JDFamilyEngagementManager2HMPSend24hours.docx