Family Engagement Manager (Scale 2)

Prison Advice and Care Trust; Devizes; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Cycle to Work

Life Assurance

Season Ticket Loan

EAP Scheme

Job summary

Pact (the Prison Advice & Care Trust) is seeking a part-time Family Engagement Manager to lead the delivery of family services at HMP Erlestoke. The role includes overseeing assessments, advocacy, visits (in person and online) and ensuring a positive visitor experience within the Visits Centre.

You will coordinate multi-agency work, apply safeguarding knowledge, provide excellent customer service and IT skills, and manage a demanding workload while building partnerships with probation, prison

Qualifications

• Demonstrated customer service experience in a demanding environment.
• Knowledge of safeguarding/child protection practice is desirable.
• Ability to manage a heavy workload and meet deadlines.

Responsibilities

• Lead delivery of family engagement services at HMP Erlestoke.
• Oversee family-focused casework including assessments, advocacy, and interventions.
• Facilitate visits in person and online.
• Manage the Visits Centre and staff to ensure a positive visitor experience.
• Coordinate multi-agency partnerships to support prisoners and families.

Skills

Customer service

Organisational skills

Interpersonal skills

Partnership building

Safeguarding knowledge

Tools

Microsoft Office

Job description

About the Role:

Purpose:

To lead the delivery of Pact’s family engagement services at HMP Erlestoke - in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.

To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).

To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.

Aims:

To promote the health and well-being of prisoners, family members and significant others during an individual’s stay in custody and through the gate, by:

Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans

Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted

Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody

About You:

To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres.

You will have excellent customer service and IT skills.

You will also have excellent organisational skills and the ability to manage a demanding workload.

You will have the ability to contribute to planning and development of Pact’s work and have knowledge of safeguarding/child protection practice.

Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

Hours

18.75 hours - Thursday 1pm-4.30pm, Friday 8.30am-4.30pm, Saturdays or Sundays (8.30am-4.30pm)

Cycle to Work Scheme
Life Assurance
Season Ticket Loan
EAP Scheme

28-11-2026

Job attachments

Family_Engagement_Manager_Scale_2_-_JD_Erlestoke_August_2026_2_.docx