Family Support Worker - 30 hours

Prison Advice and Care Trust; Greater London; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Cycle to work scheme

Life assurance

Eye care vouchers

Generous annual leave

Job summary

Pact Family Services at HMP Belmarsh are seeking a Family Support Worker to provide support, advice and guidance to visiting families. You will help run the cafe social enterprise and organise play activities for children, while collaborating across Pact’s family services to ensure joined-up support.

You will communicate effectively with prisoners, families, staff and colleagues, upholding safeguarding and confidentiality throughout. This role is on-site at Belmarsh.

Qualifications

• Demonstrable experience and understanding of customer service.
• Excellent organisational skills with the ability to manage a demanding workload.
• Good understanding of safeguarding, confidentiality and data protection.
• Knowledge and experience of promoting diversity and accessible services.
• Strong written and verbal communication with a range of people including families.

Responsibilities

• Provide support, advice and guidance to families visiting prisoners at HMP Belmarsh.
• Support the Cafe Service as a Social Enterprise and organise play activities for children.
• Work in a multi-disciplinary way across Pact family services and liaise with staff, volunteers and prisoners.

Skills

Customer service

Organisation

Communication

Safeguarding

Data protection

Job description

We are looking to recruit a Family Support Worker based at HMP Belmarsh. You will work as one of the Pact Family team, and you will be based between the Visitor Centre and Visits Hall, providing support, advice and guidance to families who are visiting prisoners, supporting the Cafe Service which is a Social Enterprise and the organising the play activities for children. This will ideally suit individuals willing to work in a multi-disciplinary approach across all areas.

You will take personal responsibility for excellence, ensuring there is a focus on customer service, with staff and volunteers and prisoners treating all customers with respect and by providing a welcoming and friendly service that feels joined up to the rest of the Pact family services.

About you:

To be successful in this role you will have demonstrable experience and understanding of customer service. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have a good understanding of safeguarding, confidentiality and data protection. You will have knowledge and experience of good practice in promoting diversity and making services accessible to all. You will have good communication skills, both written and verbal, with the ability to communicate effectively to a range of people including prisoners and their families, prison staff, other agencies and colleagues.

What Pact Offer:

Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting CTC Level Clearance and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.