Family Support Worker — Help Visiting Families & Play

Prison Advice and Care Trust; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Confidential counselling

Cycle to work

Life assurance

Eye care vouchers

Generous annual leave

Job summary

Prison Advice and Care Trust (PACT) is seeking a Family Support Worker (Visits Centre Assistant) to support families visiting their loved ones. The role focuses on creating a welcoming environment with play activities, catering, and guidance for families during visits.

You will work with the PACT Family team at the visitor centre, assisting with visits, family days, and the play service while ensuring safeguarding and collaborative partnerships with other agencies.

Qualifications

• Experience working with families in challenging environments, ideally including offenders and/or their families.
• Excellent organisational skills and ability to manage a demanding workload.
• Knowledge of safeguarding/child protection practice and interagency collaboration.

Responsibilities

• Facilitate prison visits and help organise the visits centre.
• Coordinate family days and play services within the visits centre.
• Provide practical and emotional support, guidance, and information to visiting families.
• Build partnerships with agencies to support families and ensure a welcoming environment.

Skills

Family support

Safeguarding

Interagency liaison

Organisation

Job description

Prison Advice and Care Trust (PACT) is seeking a Family Support Worker (Visits Centre Assistant) to support families visiting their loved ones. The role focuses on creating a welcoming environment with play activities, catering, and guidance for families during visits.

You will work with the PACT Family team at the visitor centre, assisting with visits, family days, and the play service while ensuring safeguarding and collaborative partnerships with other agencies.